Triple
Website:
gotriple.io
Job details:
About Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.
Job Summary
We are looking for a highly organized, detail-oriented, and adaptable Administrative & Operations personnel to support day-to-day administrative and operational activities for our clients. The role requires strong organizational skills, attention to detail, effective communication, and the ability to work independently in a structured remote environment.
The ideal candidate will be responsible for managing administrative tasks, maintaining accurate documentation and records, coordinating with internal teams, conducting research, and ensuring assigned activities are completed within defined timelines and quality standards.
Success in this role requires the ability to follow established processes and SOPs while maintaining productivity, accuracy, and quality targets. The candidate should be comfortable learning new tools and systems, identifying discrepancies or missing information, and proactively escalating issues when required.
Responsibilities
- Administrative & Operational Support: Handle day-to-day administrative and operational tasks as assigned, ensuring activities are completed accurately and within defined timelines.
- Email & Documentation Management: Manage emails, documents, spreadsheets, online systems, and other administrative records while ensuring information remains accurate, organized, and up to date.
- Research & Information Gathering: Conduct online research and gather relevant information as required to support business operations and assigned projects.
- Process & SOP Compliance: Follow established processes, Standard Operating Procedures (SOPs), and quality standards consistently while maintaining accuracy and efficiency.
- Coordination & Communication: Coordinate with internal teams, share timely updates, follow up on assigned activities, and ensure smooth flow of information across relevant stakeholders.
- Task & Deadline Management: Track assigned tasks and priorities, manage timelines effectively, and ensure deliverables are completed within stipulated deadlines.
- Issue Identification & Escalation: Identify discrepancies, errors, missing information, or process-related issues and report them to the appropriate stakeholders in a timely manner.
- Reporting & Documentation: Support the preparation of reports, trackers, documentation, and other administrative materials required for effective business operations.
- Data & Information Management: Maintain accurate records and organized files while ensuring company and client information is handled securely and confidentially.
- Adaptability & Continuous Learning: Adapt quickly to new tools, systems, processes, and workflows and demonstrate willingness to learn and take on new responsibilities.
- Performance & Quality: Consistently maintain expected productivity, accuracy, turnaround time, and quality standards while completing assigned responsibilities.
Qualifications
- Minimum 3 years of full-time corporate work experience
- Exceptional written and verbal communication skills.
- Bachelor's/ Master’s degree
- Advanced proficiency in Excel/Google Sheets (formulas, pivot tables, data visualization).
- Excellent time management and organizational abilities.
- Demonstrated ability to identify and resolve issues proactively.
- A team player who can collaborate effectively with colleagues at all levels.
- Ability to prioritize tasks and work independently in a remote setting.
- Prior experience in US healthcare (insurance, billing, or administration) is a plus.
Schedule (US Shifts Only)
- Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday
- Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday
Logistical Requirements
- Quiet and brightly illuminated work environment
- Laptop with Minimum 8GB RAM, I5 8th gen processor
- 720P Webcam and Headset
- A reliable ISP with a minimum speed of 100 Mbps
- Smartphone
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