ZURU Edge
Website:
zuruedge.com
Job details:
About Us
ZURU is a reimagination company. We look for categories that have stood still, then we build next-generation products and brands that set the new standard. ZURU Toys is reimagining play. ZURU Edge is reinventing everyday consumer brands. Rhodes Pet Science is reimagining pet science. ZURU Tech is leading the next building revolution.
ZURU started in 2003 with two brothers from New Zealand, and we're still founder-owned and operated today. Since then we've become the world's second-biggest privately held toy company, and nearly half of all Gen Y and Gen Z households with kids in the US own a ZURU product. Today we're 5,000 people in 34 offices, selling into more than 150 markets, backed by over 100 acres of fully automated manufacturing. And we're only getting started.
What are you going to do?
ZURU Edge is after a Customer Delight Ninja for our brands across the ZURU Edge Brand Portfolio. You will directly contribute to brand and market success by providing exceptional customer service. The role will involve managing daily customer interactions on social media platforms and email, monitoring and reporting on customer engagement, and working closely with our Brand Marketing Manager to ensure a best-in-class customer journey.
- Ensuring the customer journey and experience are at a best-in-class level through responding to and interacting with customers across social platforms and email communication.
- Working with the Brand Marketing Manager to build out a Customer Engagement Handbook for the brand that can be used across the world with other team members responsible for international launches.
- Working directly with the Brand Marketing Manager to manage any complex queries from customers and ensure these are handled seamlessly.
- Weekly reporting to the Brand Marketing Manager on hero customer feedback, common requests, product issues, and feedback to ensure customer needs are always front of mind for the wider brand team.
- Week-to-week reporting on defective stock issues and managing replacement stock send-outs.
What are we looking for?
To be successful in this role, you will use your product experience as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions that are effectively communicated across all our virtual touchpoints. Don’t miss this great chance to enter the FMCG world with one of NZ’s key players.
- 2+ years of experience as a community manager or in a similar customer service role
- Excellent verbal communication and writing skills
- Excellent interpersonal skills
- Familiarity with social media management and marketing
- Ability to multi-task, prioritize, and be organized
What do we offer?
- Competitive compensation
- Annual performance bonus
- 5 working days with flexible working hours
- Annual trips and team outings
- Medical insurance for self and family
- Training and skill development programs
- Work with the global team and make the most of its diverse knowledge
- Several discussions over multiple pizza parties
Who Thrives At ZURU
This isn't a 9-to-5. We move fast, think big and set goals most companies would call impossible, then go after them. The people who thrive here are entrepreneurs at heart. They own their work, chase bold ideas and never stop raising the bar.
At ZURU, you drive your career, and we give you the platform to take it as far as you can. There are opportunities here that you won’t find anywhere else, and you'll be surrounded by talented people who make things happen. We're a true meritocracy: we reward impact, not tenure.
How We Work
Big ideas happen when great people work side by side, so we're office-first by design. Being together means faster collaboration, sharper decisions and stronger teams, and it's where the real learning happens. Some flexibility may be available depending on the role, location and business needs, but most roles are office-based.
Want to see what life at ZURU really looks like? Follow @LifeatZURU on Instagram or visit www.zuru.com.
ZURU – Reimagining tomorrow 🚀
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