Clapstick Media
Website:
clapstickmedia.com
Job details:
Role Overview
We are looking for a highly organized and execution-focused Operations Executive to manage day-to-day operations across e-course products, social media services, and SaaS platform backend operations.
The ideal candidate should be strong in coordination, process management, customer support, and ensuring timely execution across multiple teams.
Key Responsibilities:
- Manage daily operations for e-course launches, including learner support, batch tracking, and content readiness.
- Coordinate social media service delivery between strategy, content, design, and clients.
- Handle non-technical SaaS backend operations, including user onboarding, dashboard monitoring, issue tracking, and support documentation.
- Create and maintain SOPs, trackers, reports, and operational processes.
- Coordinate with internal teams to ensure tasks are completed on time and as per requirements.
- Handle customer queries and support tickets through calls, messages, and other channels.
- Identify operational issues, coordinate with the relevant team, and ensure timely resolution.
- Track deliverables, deadlines, and team accountability across multiple projects.
- Prepare regular operational reports and provide updates to management.
Requirements
- 3–4 years of experience in Operations, Business Operations, Client Coordination, or similar roles.
- Strong organizational and multitasking skills.
- Excellent communication and coordination abilities.
- Good knowledge of Excel/Google Sheets, documentation, and reporting.
- Ability to manage multiple tasks, teams, and deadlines.
- Problem-solving and execution-oriented mindset.
Note: Apply only Ahmedabad Based Candidates.
Click on Apply to know more.
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