Gem Mines
Website:
gemmines.in
Job details:
Company Description Gem Mines Certified Stones is a specialty retailer focused on high-quality, certified gemstones and related products. The company is committed to authenticity, transparency, and customer trust, offering carefully sourced stones backed by certification. With a growing presence in the online retail space, Gem Mines Certified Stones aims to provide a seamless buying experience for gemstone enthusiasts and jewelry customers. Team members work in a collaborative environment that values accuracy, ethical practices, and excellent customer service.
Role Description The Ecommerce Manager is a full-time, on-site role based in Gurugram. This role is responsible for managing the online store operations, including product listings, pricing, promotions, and inventory accuracy across ecommerce platforms. The Ecommerce Manager will oversee daily website performance, optimize product pages for conversion and search visibility, and coordinate with sales and marketing teams to execute campaigns that drive traffic and revenue. Responsibilities include analyzing sales data and customer behavior, monitoring order fulfillment and customer service interactions, and ensuring a consistent brand experience across digital channels. The role also involves identifying opportunities for process improvement, implementing ecommerce best practices, and collaborating with internal stakeholders to enhance the online customer journey.
Qualifications
- Ability to apply strong analytical skills to sales data, customer insights, and ecommerce performance metrics.
- Effective communication skills for coordinating with internal teams, external partners, and customers.
- Experience in sales and ecommerce operations, including managing online catalogs, pricing, and promotions.
- Marketing knowledge with a focus on digital campaigns, SEO, and conversion optimization for ecommerce platforms.
- Proven experience in ecommerce management or online retail, preferably in consumer products or specialty goods.
- Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
- Comfort with using ecommerce platforms, analytics tools, and basic Excel or spreadsheet functions.
- Bachelor’s degree in Business, Marketing, Commerce, or a related field is preferred.
- Ability to work on-site in Gurugram and collaborate with cross-functional teams.
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