Job Description – E-Commerce Executive
Position: E-Commerce Executive
Experience: 2–3 Years
Industry: Garment Manufacturing – Women’s Ethnic Wear
Location: [Location]
Employment Type: Full-Time
About the Role
We are looking for a proactive and result-oriented E-Commerce Executive to manage and grow our online sales channels for women’s ethnic wear. The ideal candidate should have hands-on experience in managing e-commerce marketplaces, product listings, order processing, inventory coordination, and online sales operations within the fashion/apparel industry.
Key Responsibilities
* Manage day-to-day operations of e-commerce marketplaces such as Myntra, Amazon, Flipkart, Ajio, Meesho, Nykaa Fashion and other relevant platforms.
* Create, update and optimize product listings including product titles, descriptions, specifications, keywords, pricing, size charts and images.
* Coordinate with the Design, Merchandising, Production, Warehouse and Sales teams for smooth online product availability.
* Manage the complete order processing cycle, including order confirmation, packing, dispatch, cancellations, returns and exchanges.
* Monitor marketplace inventory and ensure stock availability and accurate inventory updates.
* Coordinate with warehouse/dispatch teams to ensure timely order fulfillment and minimize cancellations.
* Monitor returns, RTO, customer complaints and refunds, and take corrective actions to improve operational performance.
* Track marketplace sales, revenue, orders, returns, cancellations and other key performance indicators.
* Prepare regular MIS and sales reports for management.
* Assist in implementing online promotions, discounts, offers and campaign activities.
* Coordinate with marketplace account managers regarding promotions, catalog issues, pricing, payments and operational concerns.
* Monitor competitor pricing, product trends, new launches and customer preferences in the women’s ethnic wear segment.
* Ensure product information, pricing and promotional details are accurate across all online platforms.
* Work closely with the merchandising team for new product launches and seasonal collections.
* Support the management in improving marketplace rankings, visibility, conversion and overall online sales.
* Identify operational issues and suggest improvements to increase sales and customer satisfaction.
Required Skills & Qualifications
* Graduate in any discipline; additional qualification in E-Commerce, Digital Marketing or Fashion/Marketing will be an advantage.
* 2–3 years of hands-on experience in E-Commerce Operations, preferably in the garment, apparel or fashion industry.
* Experience working with major marketplaces such as Myntra, Amazon, Flipkart, Ajio, Meesho, Nykaa Fashion, etc.
* Good knowledge of product cataloging, listing management, inventory, order processing and returns management.
* Good understanding of women’s ethnic wear, fashion products, sizes, styles and product attributes will be preferred.
* Proficiency in MS Excel / Google Sheets and ability to prepare MIS reports.
* Good analytical and problem-solving skills.
* Strong coordination and communication skills.
* Ability to work in a fast-paced environment and manage multiple marketplace operations simultaneously.
Key Performance Indicators (KPIs)
* Online sales and revenue growth
* Order fulfillment and dispatch efficiency
* Marketplace inventory accuracy
* Reduction in cancellations and RTO
* Return/exchange management
* Product listing accuracy and quality
* Marketplace rating and operational performance
* Campaign and promotional performance
Preferred Candidate Profile
Candidates currently working with or having experience in women’s ethnic wear, ethnic fashion, apparel manufacturing, garment brands or fashion e-commerce companies will be preferred.
Salary: As per experience and industry standards.