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Company Description: The company is a growing organization seeking to strengthen its presence through effective digital marketing and high-quality client service. It focuses on building long-term relationships with clients by delivering reliable solutions and attentive support. The work environment encourages collaboration, professional development, and performance-driven results. Team members are expected to contribute ideas, adapt to changing market trends, and uphold high standards of customer satisfaction.
Role Description: The Digital Marketing and Client Service Executive is a full-time, on-site role based in Hyderabad. This position is responsible for managing digital marketing campaigns across channels such as social media, email, and search platforms, as well as monitoring performance metrics and optimizing campaigns for better reach and engagement. The role includes handling client inquiries, maintaining strong client relationships, coordinating with internal teams to resolve issues, and ensuring client expectations are met.
The executive will prepare periodic reports on campaign performance and client feedback, support new client onboarding, and contribute to strategies that improve customer satisfaction and business growth.
Qualifications
- Candidates should possess strong Client Services and Client Relations skills to manage interactions, address concerns, and build trust with clients.
- Candidates should possess Business Relationship Management skills to maintain long-term partnerships and support account growth.
- Candidates should possess Customer Satisfaction and Analytical Skills to assess client needs, interpret data, and improve service quality.
- Knowledge of digital marketing principles, tools, and channels (e.g., social media, SEO, email marketing) is highly beneficial.
- Excellent written and verbal communication skills, with the ability to present information clearly to clients and internal stakeholders.
- Strong organizational and time-management abilities, with attention to detail and follow-through on tasks.
- Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
- Prior experience in client-facing roles, digital marketing, or account management is an advantage.
Kindly send in your resume at skorecardstudio@gmail.com
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