Square Business Services Pvt Ltd
Website:
squarebserve.com
Job details:
Job Description:
Join our team as a Training cum Quality Manager where you will be responsible for overseeing
both Learning & Development and Quality Assurance functions within the organization. This role
ensures employees are well-trained, process-compliant, and consistently delivering high service
standards. You will drive performance improvement initiatives, conduct audits, and build a
culture of continuous learning and operational excellence.
Responsibilities:
• Design and deliver induction training, process training, and refresher programs.
• Develop and update training materials, SOPs, and quality guidelines.
• Conduct regular call audits, transaction monitoring, and quality evaluations.
• Provide structured feedback and coaching sessions to improve agent performance.
• Analyze quality scores and training effectiveness reports to identify improvement areas.
• Collaborate with Operations to bridge performance gaps through focused training
interventions.
• Prepare and present weekly/monthly quality and training reports to management.
• Ensure compliance with client requirements and internal quality standards.
• Lead continuous improvement initiatives to enhance customer experience and productivity.
Mandatory Requirements:
• Immediate availability for joining.
• Excellent communication skills in Hindi and English.
• Minimum qualification: Bachelor’s degree in any relevant field.
• Minimum 12-15 years of experience in Training and/or Quality in BPO/Customer Support
domain.
• Strong knowledge of QA tools, audit frameworks, and training methodologies.
• Excellent analytical, presentation, and coaching skills.
• Must be flexible and willing to travel between company locations as and when required.
Perks/Benefits:
• Professional and growth-oriented work culture.
• Performance-based incentives.
• PF & ESIC benefits.
• Career advancement opportunities.
Salary:
Based on experience and expertise.
About Us:
Established in 2012, Square Business Services Pvt Ltd is a fast-growing professional services
company specializing in staffing, BPO operations, and customer experience management. With a
workforce of 10,000+ employees, we are committed to delivering operational excellence and building strong talent pipelines across domains.
Click on Apply to know more.
