Website:
digivancesol.com
Job details:
🚨 WE’RE HIRING | CUSTOMER SUPPORT Specialist – CHAT & VOICE 🚨
CHAT PROCESS
- Minimum 6 months of customer support experience
- BFSI experience preferred
- Strong written communication and customer-handling skills
- Ability to resolve customer queries efficiently over chat
Blended PROCESS
- Minimum 1 Year of experience in the Travel Process
- Excellent verbal communication and customer-handling skills
- Ability to manage customer queries and provide effective resolutions over calls/chat
💼 KEY RESPONSIBILITIES
- Handle customer queries through chat and/or voice channels
- Understand customer concerns and provide accurate, timely resolutions
- Maintain high standards of customer experience and service quality
- Follow defined processes, SOPs, and compliance guidelines
- Document customer interactions accurately in the system
- Escalate complex issues to the appropriate team when required
- Meet defined quality, productivity, and customer satisfaction targets
🕐 Working: 5 Days a Week | Rotational Shifts
📅 Week Off: Rotational
🚕 Cab Facility: Available within the hiring zone
🎓 Education: Graduation is mandatory
Interested candidates can Apply Now-
Click on Apply to know more.
