Website:
eclipticinsight.com
Job details:
We’re Hiring | Customer Support Associate – Taxation Process
Position: Customer Support Associate – Taxation Process
Experience: Minimum 6 months
Location: Gurugram
Work Mode: Work From Office (WFO)
Working Days: 5 Days Working
Shift: Rotational Shifts
Week Offs: Rotational Offs
Salary: Up to ₹33,000 CTC per month
Approx. In-Hand: ₹29,000 per month
Cab Facility: Both-Side Cab Available
Key Responsibilities:
- Handle customer queries related to taxation and account-related processes.
- Provide accurate and professional support through calls/chat/email, as applicable.
- Understand customer concerns and provide appropriate resolutions.
- Maintain proper documentation and update customer information in the system.
- Follow process guidelines, compliance requirements, and quality standards.
- Coordinate with internal teams to resolve complex customer issues.
- Ensure a positive customer experience while meeting process and productivity targets.
Eligibility & Requirements:
- Minimum 6 months of experience in any of the following:
- BPO / Customer Support
- Banking Support
- Taxation Support
- Financial Services / BFSI
- Good communication and customer-handling skills.
- Basic understanding of banking, taxation, or financial processes will be an advantage.
- Comfortable working in rotational shifts and rotational week-offs.
- Candidates should be comfortable working from office.
💰 Salary & Benefits:
- CTC: Up to ₹33,000/month
- Approx. In-Hand: ₹29,000/month
- Both-Side Cab Facility
- 5 Days Working
- Rotational Shifts & Rotational Offs
📩 Interested Candidates
If you meet the eligibility criteria and are interested in this opportunity, please share your updated CV.
Contact Details: 8796033116 (Rohit Mishra)
hr@eclipticinsight.com
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