Website:
capitexai.com
Job details:
Customer Success - Operations
Role Overview
Provide a delightful support experience to users by addressing their issues and questions, collaborating with engineering to resolve bugs, and improving user workflows. Your work will directly impact user satisfaction and product development.
$15K-$30K | 10-40 hrs/week | Remote
Key Responsibilities
- Respond to support requests from the talent pool with questions or issues applying for roles.
- Triage and investigate talent-reported issues, identifying redundancies and improving workflows.
- Proactively identify and document recurring user pain points, sharing insights with product and engineering teams.
- Build talent-facing documentation to answer common support questions.
- Advocate for users internally by championing their feedback and needs.
Core Requirements
- Strong relevant experience in customer success, operations, or product support in a SaaS or marketplace environment.
- Strong communication and problem-solving skills with the ability to de-escalate issues.
- Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
- Natural product intuition to notice friction points and articulate solutions clearly.
- Comfort working cross-functionally to drive resolutions through process or product improvements.
Application Process
- Apply through the Easy Apply button to submit your application.
- Applications will be carefully reviewed in line with the role requirements.
- Eligible applicants will be contacted via email with instructions for the next stage.
- Follow the instructions in the email to complete the remaining application requirements.
Click on Apply to know more.