Website:
imgica.ai
Job details:
Company Description Imgica is a growing organization focused on delivering reliable, user-friendly solutions and memorable customer experiences. The company values clear communication, responsive service, and continuous improvement in every interaction. Team members are encouraged to collaborate, share ideas, and help refine processes that enhance customer satisfaction. Imgica offers an environment where customer-centric professionals can develop their skills, contribute to service excellence, and grow with the organization.
Role Description This is a full-time, on-site Customer Support Executive role based in Rajasthan, India. The Customer Support Executive will respond to customer inquiries via phone, email, and online channels, providing accurate information and timely resolutions. The role includes troubleshooting basic technical issues, guiding customers through product features, and escalating complex cases to relevant internal teams. The person in this role will track and document interactions, follow up to ensure customer satisfaction, and provide feedback to improve support processes and service quality. Collaboration with cross-functional teams to address recurring issues and enhance the overall customer experience is a key part of the day-to-day work.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear, respectful communication.
- Experience in maintaining high Customer Satisfaction, including handling feedback and resolving complaints professionally.
- Ability to manage Online Support interactions, such as chat and email, with timely and accurate responses.
- Basic Technical Support capabilities, including understanding common user issues and following defined troubleshooting steps.
- Additional qualifications: good spoken and written English; proficiency in local languages is an advantage; strong problem-solving skills; patience and empathy in stressful situations; ability to work on-site full time in Rajasthan, India; familiarity with CRM or ticketing tools; prior experience in customer support or related roles preferred, though motivated entry-level candidates are also encouraged to apply.
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