Website:
infinintia.com
Job details:
Location: Remote- India
Shift: US Eastern Time
Experience: 5+ years
Employment Type: Full-time
Role Overview
We are looking for an experienced IT Helpdesk & Systems Support Specialist to provide day-to-day IT support for four US healthcare entities under the same umbrella:
- Gastroenterology Practice
- Cardiology Practice
- Clinical Research Entity
- Ambulatory Surgery Center (ASC)
The candidate should be comfortable supporting users remotely, administering Microsoft 365 and Azure, troubleshooting computers and networks, managing user onboarding/offboarding, and coordinating with technology vendors.
Key Responsibilities
- Provide remote IT helpdesk support to physicians, clinical staff, front desk, billing, research, and administrative teams.
- Troubleshoot Windows desktops/laptops, software, browsers, printers, scanners, fax systems, and other peripherals.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office.
- Administer Microsoft 365 and Azure/Entra ID user accounts.
- Create accounts, email addresses, shared mailboxes, groups, and assign licenses.
- Manage new employee IT onboarding and configure computers, applications, email, and required access.
- Disable accounts and remove system access promptly when employees leave.
- Reset passwords and resolve account/login issues.
- Configure and support MFA and basic access controls.
- Provide remote troubleshooting using AnyDesk, TeamViewer, Quick Assist, or similar tools.
- Support EHR and healthcare applications from an IT perspective, including login, workstation, browser, printer, scanner, and connectivity issues.
- Experience supporting eClinicalWorks (eCW) is preferred.
- Troubleshoot internet, Wi-Fi, LAN, VPN, routers, switches, firewalls, DNS, DHCP, and network connectivity.
- Coordinate with ISPs, EHR vendors, Microsoft, telecom, fax, printer, and other technology vendors when required.
- Maintain inventory of computers, users, software, licenses, and IT equipment.
- Configure new computers and install required applications.
- Maintain Windows updates, antivirus, and basic system maintenance.
- Maintain IT documentation, vendor contacts, network information, and troubleshooting procedures.
- Assist management in maintaining basic IT and information-security policies appropriate for healthcare organizations and HIPAA environments.
- Provide on-call support for urgent issues such as internet outages, EHR access problems, workstation failures, Microsoft 365 problems, or network outages.
Required Qualifications
- Minimum 5 years of IT helpdesk / desktop / systems support experience.
- Strong Windows troubleshooting experience.
- Strong Microsoft 365 administration experience.
- Experience with Azure / Microsoft Entra ID.
- Experience with AnyDesk, TeamViewer, or similar remote-support tools.
- Good networking knowledge, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, routers, switches, and firewalls.
- Experience supporting printers, scanners, and other office equipment.
- Experience with user onboarding and offboarding.
- Strong troubleshooting and problem-solving skills.
- Good spoken and written English.
- Ability to work independently during US Eastern Time hours.
- Availability for on-call support.
Preferred
- Experience supporting US healthcare practices or ASCs.
- Familiarity with HIPAA environments.
- Experience supporting VoIP, electronic fax, and healthcare-office technology.
- Microsoft, CompTIA, CCNA, or similar certifications are a plus.
When Applying
Please include:
- Total years of IT experience
- Microsoft 365/Azure experience
- Networking experience
- Healthcare IT experience
- eClinicalWorks experience, if any
- Remote-support tools used
- Current location in India
- Availability for US EST shift
- Expected monthly compensation in INR
- Notice period
Click on Apply to know more.