Trinity SkillWorks Private Limited
Website:
trinityskillworks.com
Job details:
WE ARE HIRING !
Position: Customer Support Executive – International Voice Process
Location: Kochi, Kerala
Salary: ₹2.52 LPA – ₹3.40 LPA
Shift: Rotational Shift (Mostly Night Shift)
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
Job Summary
We are looking for dynamic, enthusiastic, and customer-focused Customer Support Executives to join our International Voice Process team. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound calls from international customers.
- Understand customer queries and provide accurate and timely resolutions.
- Deliver excellent customer service while maintaining high service standards.
- Communicate professionally and confidently with international clients.
- Identify customer concerns and provide appropriate solutions.
- Maintain accurate records of customer interactions and follow process guidelines.
- Escalate complex issues to the appropriate team when required.
- Achieve assigned quality, productivity, and customer satisfaction targets.
- Work effectively in rotational shifts, including night shifts.
Eligibility & Requirements
- Any Graduate from a recognized university.
- Excellent verbal and written communication skills.
- Strong English communication skills; CEFR B2 level preferred.
- Good problem-solving and interpersonal skills.
- Customer-oriented attitude with a willingness to assist customers.
- Ability to work in a fast-paced and target-driven environment.
- Comfortable working in rotational shifts, predominantly night shifts.
- Immediate joiners preferred.
Compensation
₹2.52 LPA – ₹3.40 LPA (CTC)
Location
Kochi, Kerala
How to Apply
Interested candidates can share their updated resume or contact:
Jackson J
HR Executive
SkillActz | Trinity SkillWorks Pvt. Ltd.
📞 +91 9544316657
📧 jackson.j@skillactz.com
Click on Apply to know more.