TraviYo
Website:
traviyo.com
Job details:
Company Description
TraviYo is a one-stop solution designed for travel professionals, providing integrated technology, marketing, and mentorship services. The company focuses on helping travel businesses transition from offline operations to robust online platforms. By offering end-to-end tools and guidance, TraviYo supports travel companies in streamlining workflows, enhancing customer engagement, and increasing visibility. Team members work in a dynamic environment where innovation in travel technology and client success are central priorities.
Role Description
The Customer Support Executive role at TraviYo is a full-time, on-site position based in Noida. In this role, the professional will respond to customer inquiries via phone, email, and online channels, ensuring timely and accurate resolution of issues. Daily tasks include troubleshooting basic technical problems, guiding clients through platform features, and documenting interactions in support systems. The role involves collaborating with internal teams to escalate complex concerns, maintaining high customer satisfaction levels, and proactively following up to confirm issue resolution. The Customer Support Executive will also contribute to knowledge base content, share customer feedback for product improvement, and adhere to established service standards and processes.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on empathy and clear communication.
- Ability to manage Customer Satisfaction activities, such as follow-ups, feedback handling, and relationship-building.
- Experience providing Online Support through chat, email, or ticketing tools.
- Basic Technical Support capabilities, including understanding web-based platforms and guiding users through technical steps.
- Excellent verbal and written communication skills in English; additional languages are an advantage.
- Comfort working with CRM or support software and learning new tools quickly.
- Strong problem-solving skills, attention to detail, and the ability to prioritize multiple queries.
- Ability to work on-site in Noida, collaborate within a team, and maintain professionalism in fast-paced situations.
- Bachelor’s degree or equivalent experience in a relevant field; prior experience in customer support or travel industry is a plus.
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