assistara
Website:
assistara.com
Job details:
Location: Noida Sector 136
5.5 days working
CTC : Upto 4 LPA
Company Description:
Assistara is a growing organization focused on delivering reliable, high-quality support services to a diverse range of clients. The company values clear communication, consistent customer care, and a solutions-oriented approach in every interaction. Team members are encouraged to bring initiative, professionalism, and empathy to their work. Working at assistara offers opportunities to learn, collaborate, and contribute to a positive service culture.
Job Responsibilities
- Call and engage with existing customers to maintain strong customer relationships.
- Take regular customer feedback and understand their experience.
- Make renewal reminder calls and follow up with customers before their service/subscription expires.
- Handle customer queries and provide appropriate assistance or coordinate with the relevant team.
- Follow up with existing customers for renewals, upgrades, or additional services where applicable.
- Maintain accurate records of customer interactions, feedback, and follow-ups.
- Ensure timely follow-up on customer requests and unresolved concerns.
- Achieve defined customer retention, renewal, and follow-up targets.
Requirements
- Excellent English communication skills, especially verbal communication.
- Comfortable making outbound calls to US customers.
- Prior experience in Customer Service, BPO, Telecalling, Retention, Renewal, or International Voice Process will be preferred.
- Good listening, problem-solving, and customer-handling skills.
- Comfortable working in US shifts and from the Noida office.
- Candidates who can join immediately will be preferred.
Click on Apply to know more.
