Website:
primescore.in
Job details:
Company Description PrimeScore is India’s trusted credit repair and financial wellness platform, dedicated to helping individuals and businesses improve their credit health. The team specializes in credit report analysis, error rectification, dispute resolution with banks and major credit bureaus, and tailored credit consultation. PrimeScore supports clients in becoming loan-ready by improving credit scores, resolving inaccuracies, and rebuilding financial credibility. Alongside credit eligibility and loan assistance, the company also focuses on financial education and awareness. PrimeScore’s head office is located at the iSTART Nest Incubation Center, Govt. Polytechnic College Campus, Jodhpur, Rajasthan.
Role Description This is a full-time, on-site Customer Support Executive role based in Jodhpur. The Customer Support Executive will respond to customer inquiries via phone, email, and online channels, providing clear, accurate information about PrimeScore’s credit repair and financial wellness services. In day-to-day work, the role involves handling support tickets, resolving issues related to credit reports and service usage, and ensuring timely follow-up for customer requests. The executive will maintain detailed records of customer interactions, escalate complex cases to appropriate internal teams, and contribute to improving support processes. The role also includes educating customers on credit-related concepts, maintaining high standards of customer satisfaction, and collaborating with colleagues to enhance overall service quality.
Qualifications
- Strong customer-facing skills in Customer Support and Customer Service, with a focus on empathy and problem-solving.
- Experience in maintaining Customer Satisfaction, including handling feedback and managing challenging interactions professionally.
- Ability to provide Online Support through email, chat, and other digital platforms, with clear and concise communication.
- Basic Technical Support capabilities to assist customers with platform usage and troubleshoot common issues.
- Excellent verbal and written communication skills in English and Hindi.
- Good listening, analytical, and documentation skills, with attention to detail.
- Comfort working in a fast-paced, target-driven environment; prior experience in financial services or credit-related domains is an advantage
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