Doyen Engineering
Website:
doyenservices.com
Job details:
Customer Success & Presales Consultant – Implementation & Onboarding | Doyen AI
Location: Remote (must be open to travel to client sites whenever required)
Employment type: Full-time
Experience: 1–3 years
About Doyen AI
Doyen Engineering Services is a Google Cloud Partner helping universities, institutions and enterprises in India adopt Google Workspace, Gemini and custom AI. We handle everything from licensing and deployment to adoption and long-term support. With Doyen AI, we are building AI that does real work for clients: processing documents, answering queries, and automating reporting, all designed around each client’s data and access rules.
We work across education, healthcare, manufacturing, financial services and business services. Every project is delivered by named engineers, tested on the client’s own cases, and handed over with full documentation and training, so clients can run what we build.
About the role
This role covers the full client journey. Before the sale, you help prospects understand what Doyen can do for them. After the sale, you make sure the deployment goes live smoothly and the client’s team actually uses it. You will work closely with our engineers and leadership, and you will be the face of Doyen to our clients.
What you’ll do
Presales
- Join discovery calls with institutions and enterprises to understand their needs, systems and data constraints
- Run demos of Google Workspace, Gemini and Doyen’s AI solutions, tailored to each client
- Help scope projects, prepare proposals and respond to RFPs together with our engineers and sales team
- Support proof-of-concept work and capture client feedback
Implementation & onboarding
- Own onboarding from kickoff to go-live: project plan, milestones, and status updates
- Turn client requirements into clear implementation plans with our engineers
- Run training and adoption programmes for staff, faculty and departments
- Handle client escalations and manage expectations
- Coordinate handover: documentation, training, and transition to ongoing support
Customer success
- Track adoption and usage, and report outcomes to clients and our leadership
- Spot renewal and expansion opportunities
- Share client feedback with the engineering team to improve how we deliver
What we’re looking for
- 1–3 years in customer success, implementation, onboarding, presales or technical project delivery, ideally in SaaS, cloud or IT services
- Comfortable presenting and demoing to both technical and non-technical audiences
- Able to explain cloud, AI, data and security basics in plain language
- Strong written and spoken communication, including proposals and client presentations
- Organised, self-driven and comfortable working remotely
- Willing to travel to client sites whenever required
Good to have
- Experience with Google Workspace, Google Cloud or Gemini
- Exposure to education, healthcare or enterprise clients
- Familiarity with data privacy and security requirements
- Google Workspace or Google Cloud certifications
Why join Doyen AI
- Join a new AI practice, backed by an established Google Cloud Partner
- Experience both presales and delivery, which is a strong path into solutions or client leadership roles
- Work on real AI deployments with large institutions and enterprises
- Close work with senior engineers and leadership
How to apply
Click “Easy Apply” or send your resume to shalini@doyenservices.com
Click on Apply to know more.