Zehafa Consultants
Website:
esperto.co.in
Seniority: Entry level
Job details:
Company Description Zehafa Consultants is a professional services firm that supports organizations with advisory and operational solutions across diverse markets. The company focuses on delivering reliable, efficient, and client-centered services to international and domestic partners. Zehafa Consultants emphasizes clear communication, strong customer relationships, and high-quality service delivery. Team members collaborate in a dynamic environment that values integrity, accountability, and continuous improvement. The organization offers opportunities for growth for individuals who are committed to excellent customer service and global business standards.
Role Description This is a full-time, on-site International Customer Service role based in Mumbai. The role involves handling inquiries from global clients via phone, email, and other communication channels, ensuring timely and accurate responses. The International Customer Service professional will manage customer issues, coordinate with internal teams to resolve concerns, and maintain detailed records of interactions. Daily tasks include following established service procedures, monitoring customer satisfaction levels, and providing feedback to improve the overall customer experience. The role also requires adherence to company policies, participation in training, and collaboration with colleagues to support continuous service improvement.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills to handle international client interactions effectively.
- Candidates should possess skills in Customer Experience and Customer Satisfaction to ensure positive outcomes and long-term relationships.
- Candidates should possess professional Phone Etiquette and clear communication skills for handling calls across different time zones and cultures.
- Ability to communicate fluently in English; additional languages are an advantage.
- Prior experience in international customer service or contact center environments is preferred.
- Strong problem-solving abilities, attention to detail, and a calm, solution-oriented approach under pressure.
- Comfort working with CRM tools and basic office software applications.
- Minimum of a high school diploma; a degree in Business, Communications, or related field is beneficial.
Click on Apply to know more.