Babulal Jewellers
Website:
babulaljewellers.com
Job details:
Position: CRM Executive
Experience: 1–3 Years
Location: Raipur, Chhattisgarh
Industry: Jewellery / Retail
Key Responsibilities
- Manage and maintain the customer database and CRM records.
- Regularly connect with existing customers through calls, WhatsApp and other communication channels.
- Follow up with customers for birthdays, anniversaries, festivals and important occasions.
- Drive repeat purchases, referrals and customer engagement.
- Maintain proper records of customer preferences, purchase history and interactions.
- Follow up on leads, enquiries and customer requirements.
- Coordinate with the Sales Team to ensure smooth customer follow-ups.
- Collect customer feedback and coordinate for resolution of concerns.
- Prepare regular CRM reports and track customer engagement metrics.
- Ensure a premium and personalized customer experience at every touchpoint.
What We’re Looking For
✔ Excellent communication and interpersonal skills
✔ Strong customer-handling and relationship-building abilities
✔ Good knowledge of CRM software
✔ Organized and detail-oriented approach
✔ Ability to maintain and analyze customer data
✔ Proactive follow-up and problem-solving mindset
✔ Experience in jewellery, luxury retail or premium retail will be an advantage
📩 Interested candidates can share their CV with us.
Email - hr@babulaljewellers.com
Contact - 8085640119
Click on Apply to know more.
