Lunawat Gems
Website:
lunawatgem.com
Job details:
Company Description Lunawat Gems has been a pioneer in fine colored gemstone manufacturing since the 1970s, built on precision, innovation, and skilled craftsmanship. The company specializes in sourcing, cutting, and calibrating rare natural gemstones for premium luxury brands and independent jewelry designers around the world. From vivid rubies and emeralds to exceptional collector gemstones, each stone is crafted with meticulous attention to detail at the Jaipur manufacturing facility. By combining advanced technology with artisanal expertise, Lunawat Gems delivers gemstones that meet global quality standards and support exceptional jewelry creations. The company regularly showcases its collections at international events, including the Bangkok Gems & Jewelry Fair.
Role Description The Senior Customer Relationship Management Executive is a full-time, on-site role based in Neemrana. This role is responsible for managing key customer accounts, building long-term relationships with international and domestic clients, and acting as a primary point of contact for inquiries and orders. Day-to-day responsibilities include overseeing customer communication, coordinating with production and logistics teams to ensure timely delivery, and maintaining accurate records of orders, feedback, and service history. The executive will develop and implement customer engagement strategies, handle escalations professionally, and identify opportunities to enhance client satisfaction and repeat business. The role also involves supporting sales initiatives, preparing client reports and presentations, and representing the brand’s service standards in all interactions.
Qualifications
- Strong customer relationship management, account handling, and client service skills.
- Experience in communication, negotiation, and conflict resolution with diverse stakeholders.
- Ability to work with CRM tools, maintain accurate documentation, and analyze customer data.
- Organizational and time-management skills to handle multiple client requests and priorities.
- Prior experience in gemstones, jewelry, luxury goods, or B2B manufacturing is an advantage.
- Bachelor’s degree in Business, Marketing, Commerce, or a related discipline; advanced qualifications are a plus.
- Proficiency in English; additional language skills and international client exposure are beneficial.
- Demonstrated ability to work on-site in a cross-functional environment and collaborate with internal teams.
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