Universities Nation
Website:
universitiesnation.com
Job details:
Location: Noida Sector 2 | Work From Office
Working Days: 5 days Working
Weekly Off: Sunday & Monday
About the Role
As a Customer Relationship Executive, you’ll be the go-to person for students after their admission — helping them navigate their learning journey, resolving concerns, and making sure they stay connected with the right support at the right time.
What You’ll Do
- Build a strong relationship with enrolled students through regular communication.
- Understand student concerns and guide them towards the right solution.
- Coordinate with academic and support teams to get issues resolved.
- Track open concerns and ensure proper follow-up until closure.
- Keep student records and interactions updated in the CRM.
- Identify recurring student concerns and communicate them to the relevant team for better service delivery.
Who We’re Looking For
1–2 years of experience in customer relationship, student support, client servicing, EdTech or similar roles.
Freshers with strong communication and a service-oriented approach can also apply.
Comfortable speaking with students over calls and digital communication channels.
Good listening, follow-up and problem-solving abilities.
English communication skills are required.
Someone who enjoys working with people and taking ownership of queries rather than simply handling calls.
Click on Apply to know more.
