Website:
sleepaxa.in
Job details:
Company Description Sleepaxa Private Limited is a science-led eyewear company focused on developing patented light-filtering glasses that support migraine relief, light sensitivity, better sleep, and screen comfort. The company’s products are built around photobiology, studying how light impacts the eyes, brain, sleep cycles, comfort, and daily performance. Sleepaxa designs specialized lenses including FL-41 migraine glasses, amber sleep glasses, gaming and screen glasses, and custom wavelength-filtering eyewear for people who need more than standard blue-light protection. The eyewear is built in India, backed by research, and created for real-world comfort, offering applicants the opportunity to contribute to a health-focused, innovation-driven brand.
Role Description The Customer Experience & Operations Executive is a full-time, on-site role based in Surat. This role involves managing day-to-day customer interactions across phone, email, chat, and social media to ensure timely, empathetic, and accurate support. The executive will process orders, coordinate with warehouse or production teams, track shipments, and manage returns or exchanges to maintain smooth operational workflows. They will document customer issues, update records in CRM or relevant systems, and share feedback with product and marketing teams to improve services and support materials. The role also includes creating and updating FAQs, support scripts, and basic process documentation, as well as monitoring customer satisfaction metrics and assisting with operational reports and improvements.
Qualifications
- Strong customer service and communication skills, including clear verbal and written communication, active listening, and a patient, solution-oriented approach to customer issues.
- Operational and coordination skills such as order processing, inventory or dispatch coordination, and basic data entry and documentation in CRM or similar tools.
- Problem-solving and analytical abilities to diagnose customer concerns, identify process gaps, and collaborate with internal teams to improve workflows.
- Basic computer proficiency, including comfort with office productivity tools, email platforms, and online customer support or ticketing systems.
- Ability to work on-site in Surat, manage multiple tasks, and maintain attention to detail in a fast-paced, consumer-focused environment.
- Prior experience in customer support, operations, or e-commerce environments is preferred; experience in healthcare, eyewear, or wellness industries is a plus.
- Relevant education such as a bachelor’s degree or diploma in business, commerce, operations, or a related field is beneficial.
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