Customer Care Associate (Fashion E-Commerce)
Pinklay
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- communication skills
- customer service
- e-commerce
About the role
Pinklay
Website:
pinklay.com
Job details:
Roles and Responsibilities
- Handling customer queries across different touchpoints
- Acknowledging and timely resolving customer complaints
- Coordinating with internal teams to close customer issues
- Be knowledgeable and support customers across the purchase
- Meeting established customer service KPIs, metrics, and goals
Candidate Profile
- Bachelor's degree from a reputed college or university
- Minimum 2+ years work experience in a customer service role
- Experience in an e-commerce environment is strongly preferred
- Strong oral and written communication skills
- Ability to listen, de-escalate, and solve customer problems
- Ability to multi-task, manage time, and prioritize tasks
Job Benefits & Perks
- Salary at par with industry standards
- Health insurance and benefits
Click on Apply to know more.
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