Taz Group
Website:
tazgroup.in
Job details:
Job Title: - Executive-Customer Service
Location: - Gurgaon
Job Summary
We are looking for a Customer Service Executive to handle customer queries, provide shipment/trip updates, coordinate with internal operations teams, and ensure timely resolution of customer concerns.
Freshers with good communication skills are welcome to apply. Candidates with 1–2 years of experience in logistics, transportation, customer service, or operations will be preferred.
Key Responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Provide customers with timely updates regarding shipment, vehicle, delivery, pickup, and trip status.
Coordinate with the Operations Team, Drivers, Supervisors, and Branch Teams for smooth execution of trips/deliveries.
Track vehicle/shipment movement and communicate relevant updates to customers.
Handle customer complaints related to delay, delivery, pickup, vehicle, documentation, or service issues.
Follow up with the concerned department to resolve customer issues within the required timeline.
Maintain proper records of customer complaints, queries, follow-ups, and resolutions.
Escalate critical or unresolved customer issues to the concerned senior/manager.
Keep customers informed about delays, changes, or any operational issues.
Coordinate with the billing/accounts team regarding customer-related billing or invoice queries when required.
Ensure accurate and timely communication between customers and the operations team.
Maintain professional relationships with customers and support customer retention.
Prepare daily/weekly reports related to customer queries, complaints, pending issues, and follow-ups.
Follow company policies, SOPs, and customer service standards.
Requirements:
1. Education: Bachelor’s degree in Logistics, International Trade, Business, or a related field.
2. Experience: Fresher / 1–2 years in Customer Service, Logistics, Transportation, Operations, or a related field.
3. Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in MS Office, particularly Excel.
- Ability to work under pressure and meet deadlines.
Interested candidate can share their resumes' on hr@tazgroup.in .
Click on Apply to know more.
