Frieght Bridge Logistics
Website:
frieghtbridgeindia.com
Job details:
Company Description Frieght Bridge Logistics is a consumer services company headquartered in Bangalore, Karnataka, India. The organization focuses on delivering logistics solutions that support a wide range of customer needs across India. Team members work closely with clients to ensure reliable, timely, and efficient service delivery. The company values strong customer relationships, operational excellence, and responsive support. Professionals joining Frieght Bridge Logistics can expect a collaborative work environment with opportunities to grow in the logistics and customer service domains.
Role Description The Senior Import Customer Service Executive role is a full-time, on-site position based in Mumbai. The role involves managing end-to-end import customer service activities, including handling inquiries, coordinating shipments, tracking consignments, and resolving service issues in a timely manner. The executive will liaise with customers, shipping lines, overseas agents, and internal operations teams to ensure accurate documentation, smooth customs clearance, and on-time delivery. They will monitor service performance, maintain customer records, prepare status reports, and proactively communicate updates and solutions to customers. The role also includes supporting continuous improvement in service processes, contributing to customer retention, and mentoring junior team members as needed.
Qualifications
- Strong interpersonal skills to build trust, communicate clearly, and collaborate effectively with customers and internal stakeholders.
- Proven experience in customer service and customer support, preferably within import logistics or freight forwarding.
- Ability to manage customer satisfaction through timely issue resolution, proactive communication, and service follow-up.
- Skills in customer service management, including handling escalations, prioritizing requests, and maintaining service metrics.
- Knowledge of import procedures, documentation, customs regulations, and basic international trade concepts.
- Excellent written and verbal communication skills in English; additional local language proficiency is an advantage.
- Strong organizational and time-management abilities, with attention to detail and accuracy in documentation.
- Comfort with using CRM tools, shipment tracking systems, and standard office software (e.g., spreadsheets, email).
- Prior experience in a logistics, freight forwarding, or supply chain environment is highly preferred.
- Relevant diploma or bachelor’s degree in logistics, supply chain, business, or a related field is beneficial.
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