LAKDI.com - Furniture & Fitouts
Website:
lakdi.com
Job details:
Job Description: CRM Sales Manager
CTC: ₹4-6 Lakhs per annum
Experience: 4-7 years
Industry: Ecommerce, consumer Brands, B2B Companies
Key Responsibilities:
- Lead Management:
- Handle incoming leads and calls from potential customers and clients.
- Engage with ecommerce and project leads to understand their requirements.
- Convert leads into successful sales, ensuring a smooth transition through the sales funnel.
- Customer & Client Support:
- Provide exceptional customer and client support for ecommerce and project-related inquiries.
- Manage and resolve client complaints and after-sales service issues promptly and effectively.
- Maintain strong communication with clients to ensure their satisfaction and retention.
- Reporting & Analysis:
- Utilize advanced Excel skills to generate reports, analyze sales data, and track performance metrics.
- Provide insights and recommendations based on data analysis to improve sales processes and customer satisfaction.
Required Skills:
- Industry Experience:
- Must have prior experience in Interiors & Furniture industry.
- Technical Skills:
- Proficiency in advanced Excel for reporting and data analysis.
- Basic knowledge of seller panels on platforms like Amazon, Flipkart, and Shopify.
- Familiarity with CRM software such as Freshdesk, MyOperator, HubSpot, Zoho, or similar platforms.
- Communication:
- Excellent spoken and written English, with strong email writing skills.
- Ability to communicate effectively with customers, handle client complaints, and provide after-sales support.
- Customer Relationship Management:
- Strong understanding of customer needs and ability to manage relationships throughout the customer lifecycle.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- 4-7 years of experience in a similar role within furniture industry only.
This role is ideal for individuals with strong customer relationship management skills, a keen eye for detail, and the ability to handle multiple tasks efficiently. If you have a passion for sales and customer service, and the experience required, we encourage you to apply.
Click on Apply to know more.