Website:
avoragroup.com
Job details:
CRM Manager
Avora Group | KB Central
Location: Greater Noida, Uttar Pradesh
Work Location: KB Central Sales Gallery, Greater Noida
Employment Type: Full-Time | On-Site
Salary: ₹40,000 – ₹55,000 per month, depending on experience and suitability
Joining: Immediate / Within 1 week preferred
About the Role
Avora Group is looking for an experienced and detail-oriented CRM Manager to manage customer relationship management, post-sales operations and CRM/ERP processes for KB Central, our premium commercial development in Greater Noida with approximately 900 units.
The role will be responsible for managing the customer lifecycle after booking, maintaining accurate customer and unit records, handling documentation through the ERP system, coordinating payment-related processes and ensuring a smooth and professional post-sales experience for customers.
The ideal candidate should have hands-on experience working with real estate CRM/ERP systems, preferably with platforms such as 4QT or equivalent, and should have a strong understanding of customer documentation and post-sales processes followed by real estate developers.
Our Legacy & Previous Developments
With a strong legacy in Greater Noida real estate, the group has previously developed and delivered established commercial projects including KB Complex and KB Mart, collectively representing approximately [X] lakh sq. ft. of developed commercial space.
These projects have built a strong customer base and established the foundation for KB Central, the group's latest commercial development.
Key ResponsibilitiesCRM & ERP Management
- Manage day-to-day CRM and ERP operations for booked customers.
- Maintain accurate customer, unit, booking and transaction records.
- Create and update customer profiles, unit details and payment information in the ERP.
- Ensure all customer data and documentation is accurately recorded and up to date.
- Generate required documents and reports through the ERP system.
Customer Documentation
- Prepare and process Booking Forms, Allotment Letters, BBAs/Agreements, Demand Letters, Payment Schedules, Receipts and other customer documentation.
- Coordinate with the legal and accounts teams for documentation requirements.
- Ensure documentation is completed accurately and within the required timelines.
- Maintain proper digital records of all customer documentation.
Payments & Collections Coordination
- Track customer payment schedules and outstanding amounts.
- Maintain payment and collection records in the CRM/ERP.
- Coordinate with the accounts team regarding payments, receipts and reconciliations.
- Conduct payment follow-up calls and communicate upcoming dues to customers when required.
- Assist in resolving customer queries related to payments and account statements.
Post-Sales Customer Management
- Act as a key point of contact for customers after booking.
- Handle customer queries relating to documentation, payments, allotments and account status.
- Coordinate with Sales, Accounts, Legal and Project teams to resolve customer requirements.
- Ensure customer requests are properly recorded, followed up and closed.
Internal Coordination
- Work closely with the Sales, Accounts & Finance, Legal, Channel Partner and Project teams.
- Ensure seamless transfer of information from sales to post-sales CRM.
- Prepare customer-related reports and updates for management.
- Maintain high standards of accuracy, confidentiality and data management.
Candidate Requirements
- 3–7 years of relevant experience preferred.
- Prior experience with a real estate developer/builder is strongly preferred.
- Hands-on experience with real estate CRM/ERP software.
- Experience with 4QT or similar real estate ERP systems will be an advantage.
- Good understanding of real estate customer documentation and post-sales processes.
- Strong working knowledge of MS Excel and computer applications.
- Excellent attention to detail and organizational skills.
- Good communication and customer-handling abilities.
- Ability to independently manage CRM operations and coordinate with multiple departments.
- Experience in commercial real estate will be an added advantage.
Who We're Looking For
We are looking for someone who has hands-on experience managing CRM and post-sales operations in a real estate company, rather than someone whose experience is limited to lead management or basic CRM data entry.
The ideal candidate should be comfortable taking ownership of the customer lifecycle from booking through documentation, payment tracking, receipts and ongoing post-sales support, while working independently with the company's ERP/CRM system.
Compensation & Joining
₹40,000 – ₹55,000 per month, depending on relevant experience, previous responsibilities and overall suitability.
Exceptional candidates with strong real estate CRM/ERP experience may be considered for compensation outside the stated range.
Immediate joiners or candidates who can join within 1 week are strongly preferred.
Work Location
KB Central Sales Gallery, Greater Noida
This is a full-time, on-site position. Candidates must be comfortable working from Greater Noida.
Click on Apply to know more.