Imperial Holding Group
Website:
imperialholding.in
Job details:
Job Title: CRM Manager – Real Estate
Location: Shimla, Himachal Pradesh
Experience: 6–8 Years | Minimum 4 Years in a Managerial Role
Job Summary
We are looking for an experienced CRM Manager – Real Estate with strong knowledge of property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables. The candidate should have hands-on experience managing the complete pre-sale and post-sale CRM process for residential/real estate projects.
Key Responsibilities
- Manage the complete CRM lifecycle from pre-sale to post-sale, including client onboarding, documentation, registration, possession, and closure.
- Handle RERA compliance, property-related documentation, and statutory records.
- Strong understanding of Section 118 / HP land and property regulations, particularly requirements applicable to non-Himachali/non-resident buyers.
- Manage 118-related documentation and processes for eligible property transactions.
- Ensure accurate and timely maintenance of property files, agreements, registration documents, payment records, and client documentation.
- Monitor and follow up on receivables, outstanding payments, payment schedules, and collections.
- Prepare and maintain CRM, sales, receivables, registration, and management reports.
- Manage regular client communication and relationship management throughout the property lifecycle.
- Handle client queries and systematically resolve/escalate complex issues within defined timelines.
- Coordinate with Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders.
- Ensure compliance with applicable Himachal Pradesh rules and regulations related to property purchase and ownership.
- Maintain complete knowledge of property purchase processes, documentation, registration, possession, and post-sale requirements.
- Develop SOPs and ensure systematic CRM processes and documentation.
Candidate Profile
- 6–8 years of relevant Real Estate/CRM experience, with at least 4 years in a managerial role.
- Strong experience in residential real estate/property projects.
- Hands-on knowledge of RERA compliance and real estate documentation.
- Strong understanding of Himachal Pradesh property laws, rules, and regulations, especially Section 118.
- Experience handling non-resident/non-Himachali property purchase processes will be preferred.
- Strong understanding of receivables, reporting, registration, agreements, and property documentation.
- Excellent client communication, relationship management, negotiation, and problem-solving skills.
- Strong coordination skills with internal teams, clients, legal teams, and government/registration authorities.
- Good working knowledge of MS Excel and CRM systems.
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