Rajsi Infin Consultants Private Limited
Website:
rajsiinfin.com
Job details:
Job Description – Collections Team Lead (NBFC)
Company: Rajsi Infin Consultants Private Limited (NBFC)
Location: Dwarka Sec -, New Delhi
Department: Collections
Positions: 1
Salary: ₹22,000–₹25,000 per month + Performance-Based Incentives
Qualification: Graduate in any discipline
Experience: Minimum 1–2 years as a Collections Team Lead in payday loans, short-term loans, digital lending, or similar lending products.
Key Responsibilities
- Manage, guide, and monitor the Collections Tele calling Team.
- Allocate accounts and set daily/monthly collection and recovery targets.
- Monitor pre-due, due, overdue, and delinquent accounts and ensure timely follow-ups.
- Track payment commitments (PTPs), payments received, overdue amounts, and broken commitments.
- Develop and implement appropriate collection and follow-up strategies for different delinquency stages.
- Handle difficult cases, customer disputes, and collection-related escalations.
- Monitor team call quality and provide regular coaching and performance feedback.
- Prepare and maintain daily and monthly Collection MIS, including recovery performance and delinquency trends.
- Coordinate with concerned internal teams for payment reconciliation and case resolution.
- Ensure achievement of collection efficiency, recovery, and delinquency-control targets.
- Ensure the team follows the company's approved collection processes, customer communication standards, and compliant collection practices.
Required Skills
Strong leadership, negotiation, communication, and problem-solving skills.
Experience in account allocation, delinquency monitoring, payment tracking, collection strategy, and escalation handling.
Ability to manage and drive a target-oriented tele-collections team.
Working knowledge of computers, MS Office, loan applications, CRM, and collection systems.
Good understanding of professional and responsible collection practices.
Preferred: Candidates with hands-on team-leading experience in payday loans, digital lending, personal loans, short-term loans, or similar financial products.
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