Outhouse Jewellery
Website:
outhouse-jewellery.com
Job details:
Company Description Outhouse Jewellery is a contemporary fashion jewelry brand founded in 2012 by sisters Kaabia and Sasha Grewal, who bring together formal training in jewelry design, manufacturing, and gemology with global design experience. The brand focuses on “pushing the envelope of design,” offering hand-finished, modern, and artistic pieces at accessible prices for customers worldwide. Outhouse is known for its eclectic mix of designs that challenge conventional fashion jewelry and celebrate culture, heritage, and individuality. The brand’s identity is centered around the “Outhouse woman” – modern, bold, confident, and unafraid to experiment to stand out. Team members join a creative environment dedicated to innovation, quality, and strong brand values.
Job Description: Cluster Manager – Delhi
Location
Delhi
Experience
10+ years in Luxury Retail
Reporting To
Retail Head
About the Role
We are looking for a dynamic and commercially driven Cluster Manager to lead the operations and business performance of our Delhi retail network. The role will be responsible for managing two luxury boutiques, ensuring exceptional customer experiences, driving sales, developing high-performing teams, and identifying new business opportunities to strengthen the brand's presence in the Delhi market.
The ideal candidate should have extensive experience in luxury retail with a strong understanding of client relationship management, team leadership, operational excellence, and local market development.
Key Responsibilities
Business Performance
- Own the sales, profitability, and overall performance of both Delhi boutiques.
- Develop and execute strategies to consistently achieve and exceed monthly, quarterly, and annual revenue targets.
- Monitor store KPIs including sales conversion, average order value (AOV), units per transaction (UPT), footfall conversion, repeat customers, and productivity.
- Analyze sales trends and implement corrective actions to maximize business opportunities.
Store Operations
- Ensure seamless day-to-day operations across both stores.
- Maintain luxury retail standards in visual merchandising, store presentation, customer experience, and inventory management.
- Ensure compliance with company policies, SOPs, audit requirements, and operational processes.
- Monitor stock movement, replenishment, and inventory accuracy.
Customer Experience & Clienteling
- Deliver an exceptional luxury shopping experience.
- Build and nurture relationships with HNIs, UHNI clients, stylists, wedding shoppers, celebrities, and premium clientele.
- Drive CRM initiatives to increase repeat purchases and customer lifetime value.
- Resolve customer concerns promptly while maintaining premium service standards.
Team Leadership
- Lead, coach, mentor, and motivate Boutique Managers and retail teams.
- Conduct regular performance reviews, coaching sessions, and sales training.
- Ensure adequate staffing, scheduling, and succession planning.
- Build a high-performance culture focused on accountability and customer excellence.
Business Development
- Identify and develop local business opportunities to drive incremental revenue.
- Build relationships with luxury malls, premium residential communities, corporate houses, wedding planners, luxury hotels, personal stylists, concierge services, and influencers.
- Plan and execute in-store activations, trunk shows, private client events, exhibitions, and strategic partnerships.
- Collaborate with the marketing team to increase brand visibility and customer acquisition.
- Generate qualified leads and convert them into long-term customers.
Financial Management
- Monitor store expenses and optimize operational costs.
- Ensure healthy profitability while maintaining premium service standards.
- Prepare business reviews, sales forecasts, and management reports.
Inventory & Compliance
- Ensure inventory accuracy through regular audits.
- Minimize inventory shrinkage and losses.
- Ensure compliance with security protocols and operational controls.
Cross-Functional Collaboration
- Partner with Marketing, CRM, Merchandising, Operations, Finance, and HR to achieve business objectives.
- Coordinate product launches, campaigns, events, and new collection rollouts.
Desired Candidate Profile
- 10+ years of experience in luxury retail, premium fashion, jewellery, watches, lifestyle, or hospitality.
- Minimum 3–5 years of experience managing multiple stores or a retail cluster.
- Proven track record of consistently achieving sales and profitability targets.
- Strong business development and relationship management skills.
- Excellent understanding of luxury consumer behaviour.
- Experience managing HNI/UHNI clientele.
- Strong leadership, coaching, and people management capabilities.
- Excellent communication, presentation, and negotiation skills.
- Strong analytical and commercial acumen.
- Ability to travel within the city as required.
Interested candidates can send their resume to careers@outhouse-jewellery.com
Click on Apply to know more.
