Website:
cbt.ind.in
Job details:
Job Title: Club Operations Executive (Crew Member)
Location: Jaipur
Job Type: Full-Time
Experience: 0–2 Years
Positions Open: 2
Qualification: Graduate (MBA/BBA freshers preferred)
Company: Strategy Club
Company Website: https://thestrategy.club/
Job Overview
We are looking for a proactive and highly organized Club Operations Executive to manage the day-to-day operations of our business club and ensure an exceptional experience for all members. The candidate will be responsible for member onboarding, community engagement, event coordination, communication, data management, and operational reporting. This role is ideal for someone who enjoys managing multiple activities, building relationships, and creating a seamless member experience.
Key Responsibilities
- Manage end-to-end onboarding of new members, including welcome communication, access setup, and orientation.
- Act as the primary point of contact for member queries, support, and engagement.
- Monitor member participation and proactively follow up to improve member retention.
- Plan, schedule, and coordinate daily, weekly, and monthly club activities, workshops, and networking events.
- Coordinate with speakers, trainers, and external experts for successful event execution.
- Manage event registrations, invitations, meeting links, and event logistics.
- Collect post-event feedback and share event recordings and resources with members.
- Draft and send official communications through email, WhatsApp, and other community platforms.
- Publish announcements, event reminders, newsletters, and important club updates.
- Maintain accurate member databases, attendance records, subscription details, and CRM data.
- Manage operational trackers and ensure timely updates of member records.
- Support the implementation and management of CRM, automation, and communication tools.
- Prepare weekly and monthly reports on member onboarding, engagement, attendance, and retention.
- Coordinate with the leadership team to ensure smooth execution of club initiatives and operations.
- Identify opportunities to improve operational processes and enhance the overall member experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Good knowledge of Google Workspace (Docs, Sheets, Slides) and MS Office.
- Basic understanding of CRM software and automation tools.
- Strong coordination and event management skills.
- Ability to manage data accurately and maintain operational records.
- Problem-solving mindset with attention to detail.
Preferred Qualities
- Positive attitude and customer-centric approach.
- Self-motivated with the ability to work independently.
- Strong interpersonal and relationship management skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Willingness to learn and continuously improve operational processes.
Interested candidates, kindly share your CV at divya.jha@cbt.ind.in.
Click on Apply to know more.