Katha - Sharing Stories, Scaling Impact
Website:
katha-ads.com
Job details:
Katha is hiring: Client Relationship Manager
Location: Kochi (Hybrid)Type: Full-time | Permanent
SEND YOUR RESUMES TO : hr@katha.today
Katha Ads is a fast-growing marketing-tech startup helping brands connect with audiences through smart, story-led, and performance-driven advertising. Our platform engages over 100,000 users and has powered campaigns for leading brands such as Samsung, Maruti Suzuki, Tata Croma, and Hero MotoCorp.We are one of the fastest-growing bootstrapped startups in the space, with 3x year-on-year revenue growth and ambitious plans to expand across India and globally. We operate lean, move fast, and value ownership over hierarchy.
We're looking for a Client Relationship Manager to own client success, retention, and growth. This is a high-ownership, client-facing role for someone who communicates confidently, thinks strategically, and drives outcomes.
What you'll do
- Own assigned client accounts from onboarding to reporting, renewals, and growth.
- Build strong, long-term client relationships through proactive communication.
- Understand client goals and recommend high-impact advertising solutions.
- Drive account growth through renewals, upselling, and expansion opportunities.
- Translate client briefs into actionable plans for internal teams.
- Monitor campaign performance and optimize for better results and ROI.
- Lead client communication, including escalations and issue resolution.
- Work closely with the sales team to ensure smooth client handovers and aligned expectations.
- Coordinate with internal teams while owning timelines and delivery.
- Maintain accurate documentation of client requirements and decisions.
- Travel for client meetings when required.
Who we're looking for
- 2+ years of experience in client servicing, account management, brand management, or marketing.
- Excellent communication skills in Malayalam and English (written and verbal).
- Strong ownership mindset with the ability to work independently.
- Comfortable managing client calls, follow-ups, and escalations.
- Data-driven and outcome-oriented.
- Ability to understand business goals and recommend strategic solutions.
- Prior experience as a Brand or Marketing Manager is a plus.
- Strong interest in marketing and advertising.
- Based in or around Calicut for periodic in-person meetings.
- Own laptop and reliable internet connection.
This role is NOT for you if
- You prefer non-client-facing work.
- You avoid ownership or difficult conversations.
- You rely on instructions instead of taking initiative.
- You struggle with follow-ups, communication, or accountability.
What we offer
- Competitive salary with performance-based and quarterly bonuses.
- Health insurance and Provident Fund.
- Paid time off and paid sick leave.
- Cell phone reimbursement.
- Hybrid work setup.
- High ownership, fast learning, and the opportunity to make a real impact in a rapidly scaling startup.
Click on Apply to know more.