DHL Supply Chain
Website:
logistics.dhl
Job details:
About Ocean Freight Operations
The Ocean Freight Operations team plays a pivotal role in managing all ocean-bound imports and exports, utilizing a diverse range of equipment and services. The team collaborates closely with a network of ocean carriers, Procurement & capacity management (PCM), and participating in major carrier alliances to secure planned space protection from key container ports globally. This meticulous coordination is essential for ensuring a reliable and efficient transportation process for ocean-bound cargo.
Job Summary
As the Manager of Ocean Freight Export/Import Operations, this role involves overseeing and improving operational activities related to Ocean Freight Export/Import. Your primary focus will be aligning with the business strategy, which includes developing and implementing strategic plans to optimize export/import operations. Additionally, you will be tasked with fostering a culture of operational excellence, optimizing resources, delivering an exceptional customer experience, and maximizing profitability—all while ensuring strict compliance with industry regulations.
Key Responsibilities
Operational Excellence
- Ensure cost-effective, high-quality export ocean freight operations at DGF OFR Stations, including satellite locations.
- Assist in procuring and managing cargo capacity effectively, overseeing all port operations.
- Ensure operational compliance and error-free documentation.
- Procure and manage cargo capacity cost-effectively, overseeing all port operations.
- Ensure the smooth execution of export shipments in line with customer requirements, country regulations, and customs trade practices.
- Ensure regulatory compliance pertaining to AMS, ACI, ISF, and FMC filing.
- Implement CW1 Best Practices, including auto rating, auto costing, timely and accurate cost estimation, billing, ESI & E-Booking, milestone updating, CW1 tool utilization, file hygiene checks, timely file closure, and daily monitoring of station metrics report.
- Increase customer satisfaction (both internal/external) with best-in-class services.
- Achieve all set operational performance targets.
- Proactively communicate and handle operational irregularities.
- Efficiently manage customer complaints.
- Identify and address possible gaps to eliminate revenue leakages.
- Avoid claims and penalties due to service failures.
- Release documents to customers as per agreed SOP/COP (Cash/Credit).
- Oversee vendor payment process.
- Conduct customer visits as and when required.
- Ensure timely submission of management reports.
- Support and encourage the BC specialization.
- Oversee gateway operations.
- Drive implementation of key initiatives.
- Drive and implement the First-Choice initiative as assigned.
- Taking charge of supervising the team members for all relevant operations, efficiency optimization, and upholding the standards outlined in the 1F1O (one file, one operator) methodology.
Stakeholder Management
- Manage customer relationships and address grievances.
- Manage relationships with carriers, suppliers, and the network.
- Interface with sales and customer service teams.
Team Management
- Develop a culture of quality, service excellence, flexibility, and cost consciousness.
- Develop IKOs/KPIs with team members and monitor individual performance.
- Check your Teams Station Metrics Widget, and ensure every file has an owner (1F1O).
- Lead the entire export operations team at DGF West OFR Stations, including satellite locations.
COMPETENCIES
Functional Competencies
- Product Knowledge: Thorough knowledge on the entire operational flow, from booking to documentation and customs clearance, ensuring efficient and timely movements.
- Customer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments.
- Technology Proficiency: Implementing CW1 and other tools for optimizing operations.
- Customs Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards.
Behavioural Competencies
- Agility: Ability to adapt quickly to changing operational needs and environments.
- Continuous Learning: Willingness to learn and improve skills to enhance performance.
- Attention to Detail: Consistently maintaining accuracy and precision in tasks.
- Quality Orientation: Commitment to delivering high-quality results and services.
- Leadership and Team Management: Directing teams towards goals and optimizing productivity by promoting accountability.
- Initiative: Taking proactive steps to improve processes or address issues.
- Strategic Planning: Developing and implementing strategic plans to achieve organizational objectives.
WHO SHOULD APPLY?
Must Have
- 8-9 years of work experience in the shipping or logistics industry.
- Bachelor’s degree in any field required.
- Lead teams for operational excellence and a high-performance culture.
- Effective written and verbal communication with teams, vendors, and stakeholders.
- Promptly address operational challenges and make data-driven decisions.
Preferred
- Master’s Degree
- Familiarity with Trade Laws & Regulations.
- Knowledge of the Indian Export & Import Trade, Trade Lanes/Routes, Commodities, and Major Players.
- Understanding of the Indian Shipping & Logistics Industry, including Ocean services to/from India, Operations, ICD/CFS setup in India, LCL Consolidation Market, and major players in these segments.
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