Website:
glocertinternational.com
Job details:
About Glocert
Glocert International is a global certification, audit and assurance group. We certify and attest companies worldwide against standards including ISO 27001, ISO 42001 (AI Management Systems), SOC 2, ISO 9001, ISO 27701, HIPAA and PCI DSS. Our clients are fast-moving companies across the US, Europe, the Middle East and Asia - and our engagements run on speed, clarity and follow-through.
The Role
We're hiring a Client Operations Associate to own the client journey from first enquiry to audit kickoff - and to remain the coordination backbone through to certificate issuance. You'll be the connective link between prospective clients, our partner channels and our audit teams.
This is not an audit role and requires no audit background. It's for someone who loves running a tight process, writes crisp emails, and makes sure nothing falls through the cracks.
What You'll Do
- Act as first responder on inbound enquiries (web forms, partner referrals) - triage, qualify and respond within hours, not days
- Collect scoping information and application forms from prospects; prepare inputs for proposals and quotations
- Run a structured follow-up cadence on open proposals and keep the pipeline and CRM current
- Coordinate agreement execution and client onboarding; get kickoff calls scheduled within days of signing
- Prepare a clean handoff pack for the audit team on every new engagement - scope, entities, contacts, dates, commitments
- Track engagements through delivery: coordinate audit dates, follow up on evidence requests and findings closure
- Coordinate certificate issuance steps, invoice follow-ups with accounts, and the surveillance/renewal calendar
- Front-row exposure to the global cybersecurity compliance industry, working with clients across the globe
- Direct work with the leadership team and real ownership from day one
What You'll Need
- 1-3 years in client-facing coordination, customer success, inside sales or project coordination
- Excellent written English - a large part of this job happens over email
- Strong process discipline and ownership: you close loops without being reminded
- Comfort with CRMs, trackers and spreadsheets
- Flexibility for calls with clients across US, EU and Middle East time zones
Nice to Have
- Exposure to IT audits, certification and assurance or the compliance industry
- Experience in a B2B professional services or consulting environment
Click on Apply to know more.
