Website:
thegoodperiod.com
Job details:
Company Description The Good Period is a menstrual care and healthcare brand that has been offering organic, nature-aligned solutions for over a decade. The company focuses on sustainable products and holistic support to help individuals experience healthier, more empowered cycles. With a commitment to wellness and environmentally conscious practices, The Good Period aims to make menstrual care more accessible, comfortable, and informed. Team members join a mission-driven organization that values empathy, education, and long-term customer well-being.
Role Description The Client Relationship Executive is a full-time, on-site role based in Chennai. This role involves managing day-to-day interactions with customers, responding to inquiries, and ensuring a positive and supportive experience throughout their journey with The Good Period. The Client Relationship Executive will handle order-related queries, follow up on feedback, maintain customer records, and coordinate with internal teams to resolve issues promptly. The role also includes educating customers on products and services, gathering insights to improve offerings, and supporting community engagement initiatives. The person in this position will collaborate closely with sales, marketing, and operations to strengthen long-term relationships and uphold the brand’s values.
Qualifications
- Strong customer service and client relationship management skills, with the ability to handle inquiries, concerns, and feedback with empathy and professionalism.
- Excellent verbal and written communication skills in English
- Organizational and time-management skills to manage multiple customer accounts, follow-ups, and documentation efficiently.
- Basic computer literacy, including experience with CRM tools, email platforms, and spreadsheets for maintaining customer data and reports.
- Ability to work collaboratively with cross-functional teams, demonstrating reliability, accountability, and a solution-oriented mindset.
- Previous experience in a client handling, sales support, or customer success role is preferred.
Click on Apply to know more.