INTIGLY
Website:
intigly.com
Job details:
Who Are We?
INTIGLY is a Leading Creative Agency, having delivered services to 200+ Brands across all domain covering Creative Strategy, Design, Motion, Development & Writing. We work in the intersection of business & media. We are one stop solution for all your creative needs
At INTIGLY we are passionate about creativity & helping brands grow multi fold!
Curious about us?
Experience: 4 + Years Industry: Creative Agency / Creative Studio / Digital Production Agency
Employment Type: Full-Time
Location: Onsite (HSR , Bangalore ,KA)
About the Role
We are looking for a highly organized, execution-driven Chief of Staff who has spent at least 4–5 years managing teams, client portfolios, and creative projects within a creative agency or production studio.
This is a hands-on leadership role for someone who understands how creative agencies operate, knows how to manage multiple projects simultaneously, and can ensure that creative teams consistently deliver high-quality work on time.
You will work closely with the founders to oversee day-to-day operations, manage creative teams, streamline workflows, and ensure smooth execution across the agency's client portfolio.
Key Responsibilities
1. Team Management & Leadership
· Manage and coordinate teams of designers, video editors, motion designers, creative strategists, and project managers.
· Allocate resources and balance workloads across multiple projects.
· Set clear priorities, establish accountability, and track team performance.
· Identify operational bottlenecks and resolve execution challenges.
· Support hiring, onboarding, and performance management of creative talent.
· Ensure smooth collaboration between internal teams, freelancers, and external partners.
2. Creative Project Management
· Oversee the complete lifecycle of creative projects, from brief to final delivery.
· Manage project timelines, deliverables, approvals, revisions, and deadlines.
· Coordinate multiple creative projects simultaneously without compromising quality.
· Translate client requirements into actionable briefs and production plans.
· Anticipate project risks and proactively resolve delays or resource conflicts.
· Ensure creative output meets client expectations and internal quality standards.
3. Client Portfolio Management
· Oversee ongoing relationships and delivery operations across multiple client accounts.
· Understand client requirements, priorities, and expectations.
· Monitor project progress, account health, client satisfaction, and delivery performance.
· Coordinate with account managers and creative teams to maintain consistent service quality.
· Identify potential client escalations and resolve them before they become major issues.
· Support client retention and account growth through operational excellence.
4. Agency Operations & Process Optimization
· Build and improve SOPs, production workflows, and project management systems.
· Establish clear reporting structures, performance dashboards, and delivery processes.
· Improve resource utilization, project profitability, and operational efficiency.
· Monitor team capacity and forecast upcoming resource requirements.
· Implement scalable systems that support agency growth.
· Ensure communication and coordination across departments remain efficient.
5. Founder & Strategic Execution Support
· Work directly with the founders to translate business priorities into executable plans.
· Track key initiatives and ensure ownership, follow-through, and timely completion.
· Provide regular updates on team performance, project delivery, and portfolio health.
· Help leadership make operational decisions related to hiring, team structure, and capacity.
· Take ownership of cross-functional initiatives that require coordination across multiple teams.
Requirements
Must-Have Qualifications
- Minimum 4–5 years of relevant experience working in a creative agency, creative studio, content production agency, or similar environment.
- Proven experience managing creative teams and multiple client projects simultaneously.
- Strong understanding of creative production workflows, including video editing, motion graphics, graphic design, and digital content production.
- Hands-on experience with client portfolio management and creative project delivery.
- Experience managing deadlines, team capacity, resource allocation, and project profitability.
- Proficiency in project management tools such as ClickUp, Asana, Monday.com, Notion, or similar platforms.
- Strong leadership, communication, problem-solving, and decision-making skills.
- Ability to operate in a fast-paced agency environment with multiple clients and changing priorities.
- Prior experience working directly with founders or senior leadership.
Preferred Qualifications
- Experience managing a creative team of 10+ members.
- Experience working in a subscription-based creative agency or high-volume production studio.
- Familiarity with AI-assisted creative workflows and modern production tools.
- Experience building operational processes and scaling creative teams.
- Background in agency operations, creative operations, production management, or client services leadership.
What Success Looks Like
· Creative projects are delivered on time and consistently meet quality expectations.
· Teams operate with clear ownership, priorities, and accountability.
· Client portfolios are managed proactively with minimal escalations.
· Resources are allocated efficiently across projects.
· Operational bottlenecks are identified and resolved quickly.
· Founders spend less time managing day-to-day execution and more time on business growth.
Who We're Looking For?
We are not looking for a traditional administrative Chief of Staff or someone whose experience is limited to general business operations.
We need someone who has actually run creative agency operations.
Someone who has managed designers, editors, and creative producers; handled demanding clients; dealt with tight deadlines; coordinated multiple deliverables; and understands what it takes to keep a fast-moving creative studio running efficiently.
If you've spent the last 4–5 years managing creative teams, client portfolios, and production workflows at an agency, we'd love to hear from you.
Click on Apply to know more.
