NuVeda
Website:
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Job details:
Job Title: Center Head – Program Operations
Location: Multi-campus (Travel Required)
Department: Academic Operations
Reporting To: Senior Center Head – Program Operations / Leadership Team
Role Overview
The Center Head – Program Operations is responsible for driving the end-to-end success of NxtWave Intensive centers by ensuring excellence in academic delivery, student success, placements, and operational execution. This role leads cross-functional teams, standardizes processes, and ensures consistent student outcomes across all assigned campuses.
Key Responsibilities
1. Operations & Program Management
- Drive end-to-end center operations across assigned campuses.
- Standardize operational processes, SOPs, and playbooks.
- Ensure seamless execution of academic and operational activities.
2. Team Leadership
- Lead Program Managers, BOAs, and campus operations teams.
- Drive accountability through regular reviews and performance tracking.
- Collaborate with Academic, Product, Placement, Support, and Content teams.
3. Student Success
- Monitor attendance, assessments, engagement, and learning progress.
- Implement intervention plans for at-risk students.
- Ensure a consistent and high-quality learning experience.
4. Placement Excellence
- Work with Placement and Training teams to improve placement readiness.
- Track placement metrics and drive student outcomes.
- Build relationships with industry partners and support placement initiatives.
5. Campus Operations
- Ensure smooth day-to-day campus operations and infrastructure readiness.
- Lead student engagement initiatives, events, and community-building activities.
- Maintain operational excellence across all campuses.
6. Performance & Business Management
- Monitor operational KPIs and student success metrics.
- Drive data-based decision-making and continuous process improvements.
- Optimize resource utilization and operational efficiency.
Qualifications
- Bachelor's degree (MBA preferred).
- Experience in Operations, Program Management, or Academic Leadership.
- Strong analytical and stakeholder management skills.
- Proficiency in Google Sheets/Excel and operational dashboards.
Key Skills
- Leadership & Team Management
- Operational Excellence
- Strategic Planning & Execution
- Student Success Management
- Cross-functional Collaboration
- Data-driven Decision Making
- Problem Solving & Ownership
Role Impact
The Center Head – Program Operations ensures operational excellence, enhances student success, and drives placement outcomes while enabling scalable and consistent execution across all NxtWave Intensive campuses.
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