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About This Job
NxtWave
Location: Hyderabad, Telangana, India
Work Mode: On-site
Industry: Education,Education Administration Programs
Job Description
Job Title: Center Head – Program Operations
Location: Multi-campus (Travel Required)
Department: Academic Operations
Reporting To: Senior Center Head – Program Operations / Leadership Team
Role Overview
The Center Head – Program Operations is responsible for driving the end-to-end success of NxtWave Intensive centers by ensuring excellence in academic delivery, student success, placements, and operational execution. This role leads cross-functional teams, standardizes processes, and ensures consistent student outcomes across all assigned campuses.
Key Responsibilities
- Operations & Program Management
Drive end-to-end center operations across assigned campuses.Standardize operational processes, SOPs, and playbooks.Ensure seamless execution of academic and operational activities.
Lead Program Managers, BOAs, and campus operations teams.Drive accountability through regular reviews and performance tracking.Collaborate with Academic, Product, Placement, Support, and Content teams.
Monitor attendance, assessments, engagement, and learning progress.Implement intervention plans for at-risk students.Ensure a consistent and high-quality learning experience.
Work with Placement and Training teams to improve placement readiness.Track placement metrics and drive student outcomes.Build relationships with industry partners and support placement initiatives.
Ensure smooth day-to-day campus operations and infrastructure readiness.Lead student engagement initiatives, events, and community-building activities.Maintain operational excellence across all campuses.
- Performance & Business Management
Monitor operational KPIs and student success metrics.Drive data-based decision-making and continuous process improvements.Optimize resource utilization and operational efficiency.
Qualifications
Bachelor's degree (MBA preferred).Experience in Operations, Program Management, or Academic Leadership.Strong analytical and stakeholder management skills.Proficiency in Google Sheets/Excel and operational dashboards.
Key Skills
Leadership & Team ManagementOperational ExcellenceStrategic Planning & ExecutionStudent Success ManagementCross-functional CollaborationData-driven Decision MakingProblem Solving & Ownership
Role Impact
The Center Head – Program Operations ensures operational excellence, enhances student success, and drives placement outcomes while enabling scalable and consistent execution across all NxtWave Intensive campuses.
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