Website:
samarth.care
Job details:
Company Description: Samarth is an eldercare organisation. Families trust us to care for their elders with dignity and consistency. Our Care Counsellors (CCs) and Care Leaders (CLs) make that trust real every day in homes across the country. Everything the rest of us do exists to support them so they can do their work well.
Job responsibilities: Day-to-day responsibilities include handling inbound and outbound calls, conducting consultations, explaining service offerings, and managing follow-ups to nurture leads and close sales. The role involves maintaining accurate records of interactions in CRM systems, coordinating with internal teams to schedule services or sessions, and ensuring a positive client experience throughout the engagement cycle. This is a full-time, on-site role based in Gurugram, requiring regular collaboration with colleagues and participation in internal meetings and training sessions. The Care Advisor / Inside Sales professional will also contribute to continuous improvement by sharing client feedback and suggesting enhancements to processes and offerings.
Skills and Qualifications:
- Strong Interpersonal Skills and Customer Service abilities to build trust, handle inquiries, and support clients effectively.
- Excellent Communication skills, including clear verbal and written communication, active listening, and professional telephone etiquette.
- Foundational understanding of Medicine or healthcare services; exposure to Critical Care Medicine is an advantage, especially when advising clients on health-related programs.
- Demonstrated sales or inside sales experience, particularly in service-based or education/healthcare environments.
- Ability to work in a structured on-site setting in Gurugram, manage time efficiently, and handle multiple client interactions daily.
- Proficiency with basic computer applications and CRM or lead management tools.
- Bachelor’s degree in any discipline; a background in healthcare, life sciences, business, or psychology is beneficial.
- Strong problem-solving skills, resilience, and a client-focused mindset with an interest in learning and professional growth.
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