ORNAZ
Website:
ornaz.com
Job details:
Inside Sales Representative (Luxury Jewellery Sales)
📍 Gurgaon (On-Site)
🕒 Full-Time
💼 Experience: 1–2 Years
💰 CTC: ₹3–5LPA (Fixed) + Performance Incentives
📅 6 Days Working (Weekends Mandatory)
About ORNAZ
ORNAZ is a leading D2C luxury jewellery brand specializing in natural diamond engagement rings, solitaires, and contemporary fine jewellery. Since 2016, we have helped thousands of customers celebrate life's most meaningful milestones through personalized designs, exceptional craftsmanship, and a seamless luxury buying experience.
Today, ORNAZ is recognized as one of India's fastest-growing jewellery brands, trusted by discerning customers and loved by leading celebrities and influencers.
About the Role
We are looking for a confident, sales-driven, and customer-focused Inside Sales Representative to join our Gurgaon team.
This is not a traditional telesales role. You will be consulting with high-intent customers who are actively exploring engagement rings, solitaires, and fine jewellery purchases. Your role will be to understand customer requirements, guide them through their buying journey, manage appointments, and convert inquiries into successful sales.
The ideal candidate is someone who enjoys building relationships, handling customer conversations across calls and WhatsApp, conducting consultations, and confidently closing high-value sales.
Key Responsibilities
• Handle inbound leads generated through the website, social media platforms, marketing campaigns, and referrals.
• Engage with prospective customers via calls, WhatsApp, video consultations, and in-person appointments.
• Understand customer requirements, budgets, and preferences to recommend suitable jewellery options.
• Convert inquiries into sales through consultative selling and relationship-building.
• Schedule and manage store appointments, ensuring a premium customer experience throughout the journey.
• Follow up consistently with leads and nurture them through the sales funnel to maximize conversions.
• Coordinate with design, production, and customer support teams for custom orders and special requests.
• Maintain accurate customer records and sales pipeline updates within CRM systems.
• Achieve individual sales targets while delivering exceptional customer service.
• Build long-term customer relationships that drive repeat purchases and referrals.
What We're Looking For
• 1–2 years of experience in inside sales, luxury retail sales, jewellery sales, premium retail, or high-value customer-facing sales roles.
• Excellent verbal and written communication skills.
• Strong ability to engage customers over calls, WhatsApp, video consultations, and face-to-face meetings.
• Proven ability to convert leads into sales and achieve targets.
• Confident, articulate, and relationship-oriented personality.
• Customer-first mindset with strong attention to detail.
• Comfortable handling high-value purchases and consultative sales conversations.
• Familiarity with CRM tools and sales processes is preferred.
Preferred Backgrounds
Candidates from luxury jewellery, premium fashion, beauty, lifestyle, hospitality, luxury retail, or D2C brands will be highly preferred.
Why Join ORNAZ?
• Work with one of India's fastest-growing luxury jewellery brands.
• Engage with high-intent customers making meaningful and high-value purchases.
• Gain hands-on exposure to luxury sales, customer psychology, and premium client management.
• Fast-track growth opportunities based on performance.
• Work closely with founders and leadership in a high-growth environment.
• Dynamic, ambitious, and collaborative team culture.
What We Offer
• Competitive fixed salary.
• Industry-leading performance incentives with no upper earning limit.
• Exposure to high-ticket sales and luxury customer interactions.
• Clear career progression into senior sales, key account management, and leadership roles.
📩 To apply, send your resume to [prabhnoor.kaur@ornaz.com]
If you love building relationships, converting leads into customers, and thrive in a target-driven environment, we'd love to hear from you.
Click on Apply to know more.
