Website:
spaarkglobal.co.in
Job details:
Company Description Spaark Global Services is a leading Business Process Outsourcing (BPO) company based in Indore, India, focused on helping organizations enhance their customer experience and operational efficiency. The company provides reliable outsourcing solutions that support business growth and cost optimization. Spaark Global Services partners with clients across various industries, offering high-quality customer support and back-office services. Team members work in a dynamic environment where performance, professionalism, and continuous improvement are valued. The organization emphasizes training and development to help employees build long-term careers in the BPO sector.
Role Description The Call Center Representative is a full-time, on-site role based in Indore. This role involves handling inbound and outbound calls, responding to customer inquiries, and providing accurate information about products and services. The representative will resolve customer issues, document interactions in the system, and escalate complex cases when necessary. Daily responsibilities include maintaining high levels of customer satisfaction, adhering to call handling procedures, meeting performance targets, and following company policies. The role also requires collaborating with team members, participating in training sessions, and adapting to changing client requirements and processes.
Qualifications
- Strong customer-facing skills, including experience in customer service or customer support and a focus on customer satisfaction.
- Excellent interpersonal skills, with the ability to communicate clearly, listen actively, and build rapport with diverse customers.
- Good computer literacy, including proficiency with basic office applications and the ability to use call center and CRM software.
- Ability to work in a fast-paced call center environment, manage multiple tasks, and meet performance and quality targets.
- Strong problem-solving and conflict-resolution skills, with attention to detail and accuracy in recording information.
- Comfortable working in rotating shifts as required by business needs; prior BPO or call center experience is an advantage.
- Minimum high school diploma or equivalent; additional coursework or training in communication or customer service is beneficial.
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