Altruist Technologies
Website:
altruistindia.com
Job details:
Company Description Altruist BPO Services is a global integrated solutions provider in Business Process Outsourcing, Customer Experience Management, and IT Services, with a presence across India, Africa, and the Middle East. The organization employs over 14,000 professionals who focus on delivering high-quality service to clients’ customers while supporting key business outcomes. Altruist BPO builds collaborative, “same side of the table” partnerships that enable powerful insights and tailored solutions. These solutions are designed to enhance customer experience, reduce cost-to-serve, and increase profitability for clients, creating a dynamic environment for customer-focused professionals.
Role Description The Customer Support Executive role is a full-time, on-site position based in Indore. The role involves handling customer inquiries via phone, email, and online channels, providing accurate information, and resolving issues in a timely manner. The Customer Support Executive will work to maintain high levels of customer satisfaction by addressing concerns, escalating complex cases when needed, and following up to ensure resolution. Daily tasks include documenting interactions, adhering to established support procedures, coordinating with internal teams for technical or specialized assistance, and meeting performance targets related to service quality and responsiveness. The role also requires maintaining a professional and empathetic communication style while representing Altruist BPO’s commitment to superior customer experience.
Qualifications
- Strong skills in Customer Support and Customer Service to handle inquiries and resolve issues effectively.
- Ability to maintain high Customer Satisfaction through empathetic communication and consistent follow-up.
- Experience providing Online Support, including email, chat, and other digital channels.
- Exposure to Technical Support processes, with the ability to understand and relay basic technical information.
- Excellent verbal and written communication skills in English and relevant local languages.
- Comfort working in a fast-paced, target-driven environment with attention to detail and accuracy.
- Basic computer literacy, including use of CRM systems, ticketing tools, and MS Office applications.
- Prior experience in BPO, customer service, or contact center operations is an advantage.
- Minimum educational qualification: high school diploma; a bachelor’s degree in any field is preferred.
- Ability to work on-site in Indore and in rotational shifts as per business requirements.
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