Fluke
Website:
fluke.com
Job details:
Position Title
India Service Operations Manager / India Service Laboratory Manager
Location: Bangalore, India
Reporting To: Director, Service APAC
Direct Reports: India Service Team (Estimated 8-12 employees)
Work Mode: Full-time Onsite
Position Summary
The India Service Operations Manager is responsible for leading Fluke's service operations in India, including calibration, repair, technical support, customer service delivery, laboratory management, business development, and team leadership.
This role will drive operational excellence, customer satisfaction, revenue growth, and capability expansion while establishing India as a strategic service hub supporting Fluke's long-term growth in the region.
The successful candidate will manage daily service operations, develop local service capabilities, maintain quality and accreditation compliance, and lead a high-performing team focused on delivering world-class customer experience.
The ideal candidate combines strong service operations leadership with technical understanding of Test & Measurement equipment and calibration services.
Key Responsibilities
- Service Operations Leadership
- Lead all repair, calibration, and technical support activities within India.
- Ensure achievement of Service KPIs including:
- Turn Around Time (TAT)
- On Time Delivery (OTD)
- Customer Satisfaction (CSAT)
- Backlog Management
- Service Revenue
- Operating Profit
- Develop and execute annual operating plans and growth strategies.
- Establish scalable service processes supporting business growth.
- Business Growth & Commercial Development
- Develop strategies to grow service revenue and operating profit.
- Partner with Sales teams to promote calibration contracts, repair services, and service agreements.
- Identify market opportunities to expand local service capabilities.
- Support key customer engagements and strategic service initiatives.
- Drive service attachment rate improvement and recurring service revenue growth.
- Laboratory & Quality Management
- Responsible for operation of the India calibration and repair laboratory.
- Ensure compliance with:
- ISO 17025
- NABL requirements
- Fluke Quality Management System
- Local regulatory requirements
- Manage laboratory capacity planning.
- Drive continuous improvement of calibration and repair processes.
- Support introduction of new service capabilities and NPI service readiness.
- Customer Experience & Service Excellence
- Establish and maintain high customer satisfaction standards.
- Resolve major customer escalations.
- Ensure consistent communication with customers and channel partners.
- Develop service offerings that increase customer confidence and loyalty.
- Implement Voice of Customer (VOC) improvements.
- Financial & Business Management
- Own service P&L performance for India service operations.
- Manage operating budget, CapEx planning, and resource allocation.
- Monitor service productivity and utilization.
- Develop forecasts and business reviews.
- Identify cost reduction and efficiency improvement opportunities.
- People Leadership
- Recruit, coach, mentor, and develop service professionals.
- Build a high-performance and customer-focused culture.
- Establish succession planning and talent development processes.
- Drive employee engagement and retention.
- Conduct performance management and career development discussions.
- Cross Functional Collaboration
- Partner closely with:
- Sales
- Product Management
- Quality
- Engineering
- Supply Chain
- Global Service Teams
- Lead cross-functional initiatives supporting business growth and customer success.
- Act as the India service representative in regional and global programs.
Required Qualifications
Education
- Bachelor's degree in:
- Electronics Engineering
- Electrical Engineering
- Instrumentation Engineering
- Mechanical Engineering
- Industrial Engineering
- Related Technical Discipline
Experience
- Minimum 10 years of experience in service operations, calibration, repair, technical support, or laboratory management.
- Minimum 5 years leading teams and managing people.
- Proven track record managing service operations and customer-facing organizations.
- Experience owning operational and financial performance.
Technical Competencies
- Strong understanding of calibration and measurement principles.
- Knowledge of Test & Measurement equipment.
- Understanding of:
- ISO17025
- NABL accreditation
- Quality Management Systems
- Traceability requirements
- Experience with calibration laboratory operations.
Leadership Competencies
- Strategic thinking
- Business acumen
- Customer focus
- Change leadership
- Cross-functional influence
- Talent development
- Data-driven decision-making
Preferred Qualifications
- Experience in Test & Measurement industry.
- Experience establishing new service centers or laboratory capabilities.
- Experience managing Authorized Service Providers.
- Experience supporting service business growth in India market.
- Exposure to multinational organizations.
- Knowledge of Fluke, Tektronix, Keysight, Rohde & Schwarz or similar calibration/service environments.
- Lean, Six Sigma or FBS experience preferred.
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
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