KDM India
Website:
kdmindia.in
Job details:
Job Description
Job Title: Sales Operations Manager
Location: Mumbai Central
Salary: ₹ 8LPA – ₹9LPA
Experience Required: 6–8 Years
Working Days: Monday to Saturday
Office Timings: 10:00 AM – 7:00 PM
Job Purpose
The Sales Operations Executive will be responsible for managing team performance, improving operational processes, and ensuring high levels of customer satisfaction. The role involves coordinating daily operations, addressing customer concerns, driving service excellence, and supporting business objectives through effective execution of assigned tasks.
Key Responsibilities
Operations & Team Management
- Oversee daily operational activities and monitor team productivity
- Provide guidance, training, and support to team members
- Ensure smooth workflow and timely completion of assigned tasks
- Prepare periodic performance and operational reports for management
Process Improvement
- Identify gaps and inefficiencies in existing processes
- Recommend and implement process improvement initiatives
- Track the impact of improvements to enhance operational effectiveness
Customer Service & Relationship Management
- Conduct customer satisfaction surveys to identify service gaps and areas for improvement
- Address customer queries, concerns, and issues by providing prompt and effective solutions
- Assist customers in selecting products or services that best suit their requirements and budget
- Handle complaints and escalations professionally to ensure timely resolution
- Inform customers about promotions, offers, and new services
- Build and maintain strong relationships with customers through in-person and telephonic interactions
- Schedule appointments and follow-ups based on customer availability
- Prepare reports based on customer satisfaction data and feedback
- Ensure customers have a positive, seamless, and memorable service experience
Click on Apply to know more.
