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Company Description Re-introducing the concept of the “Adda,” this cafe aims to offer a cozy, welcoming, and engaging space centered around great food and conversation. The brand focuses on creating memorable experiences through friendly service and a carefully curated food and beverage selection. With a vision to become a leading F&B service brand in its concept category, the cafe plans to scale across multiple locations and destinations. The environment is collaborative and growth-oriented, offering opportunities for team members to shape the brand experience. The cafe is actively hiring core team members who are passionate about hospitality and community.
Role Description The Cafe Manager is a full-time, on-site role based in Kolkata, responsible for overseeing daily cafe operations and ensuring a smooth guest experience. This role includes supervising staff, organizing shifts, and maintaining high standards of customer service and food safety. The Cafe Manager will manage inventory, coordinate with suppliers, and monitor sales performance to meet revenue goals. Day-to-day tasks also involve handling guest inquiries and feedback, supporting promotional activities, and maintaining a clean, comfortable, and welcoming environment. The role requires hands-on leadership, active presence on the floor, and effective communication with the core team and ownership.
Qualifications
- Strong customer service skills, with the ability to create a welcoming and positive guest experience.
- Effective communication skills for interacting with guests, leading staff, and coordinating with vendors.
- Knowledge of food & beverage operations, including menu offerings, hygiene standards, and basic F&B cost awareness.
- Experience in food service environments, with the ability to manage workflow during busy periods.
- Sales skills to promote menu items, support upselling, and help achieve revenue targets.
- Previous experience in cafe, restaurant, or hospitality management preferred.
- Ability to lead and motivate a diverse team, with strong organizational and problem-solving skills.
- Basic understanding of inventory management, cash handling, and point-of-sale systems.
- Availability to work flexible hours, including weekends and evenings, as required.
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