Website:
pagaarindia.com
Job details:
Job Description: Business Development Manager (BPO)
📌 Position Overview
- Role: Business Development Manager – BPO
- Location: Noida Sector 63, Uttar Pradesh (Work from Office)
- Job Type: Full-Time
- Experience: 2+ Years in BPO/ITES Business Development
- Salary: ₹30,000 – ₹50,000 per month + Performance-Based Incentives
- Industry: BPO / ITES / Customer Support / Sales
🎯 About the Role
We are looking for an experienced and result-oriented Business Development Manager to lead our BPO business development activities. In this role, you will generate new domestic and international business opportunities. The ideal candidate possesses a strong network and a proven track record in acquiring BPO, Call Center, Customer Support, Sales, Lead Generation, Technical Support, and Back-Office projects.
🚀 Key Responsibilities
- Project Acquisition: Identify and secure new BPO/Call Center projects from both domestic and international clients.
- Lead Generation: Source high-quality leads via LinkedIn, email marketing, cold calling, networking, references, and online platforms.
- Relationship Management: Build and maintain strong ties with Founders, CEOs, business owners, and procurement teams.
- End-to-End Sales Lifecycle: Manage the complete pipeline from lead generation and qualification to proposal, negotiation, closure, and onboarding.
- Service Expansion: Pitches solutions across diverse domains including voice, non-voice, inbound, outbound, sales, tech support, KPO, and back-office processes.
- Strategic Partnerships: Explore sub-vendor outsourcing, white-label agreements, and strategic alliance opportunities.
- Commercial Negotiation: Finalize commercials, pricing structures, Service Level Agreements (SLAs), and client contracts.
- Process Transition: Coordinate closely with internal operations and management teams for successful client onboarding.
- Pipeline Reporting: Maintain a transparent sales pipeline and provide structured reports on leads, meetings, and conversion rates.
Requirements & Qualifications
- Experience: Minimum 2 years of dedicated experience in BPO/ITES Business Development.
- Geographic Focus: Prior experience or existing networks in acquiring projects from the USA, Canada, UK, Australia, and India is highly preferred.
- Domain Knowledge: Deep understanding of the BPO outsourcing industry, international processes, and delivery models.
- Communication: Exceptional verbal, written, negotiation, and high-impact presentation skills.
- Tools Savvy: Highly proficient in LinkedIn Sales Navigator, email outreach software, and CRM platforms.
- Background: Previous experience with BPO/KPO firms, call centers, lead generation agencies, or BPO consultancies is a major advantage.
📊 Key Performance Indicators (KPIs)
- Number of qualified BPO leads generated.
- Client meetings and demos successfully scheduled.
- Accuracy and volume of proposals submitted.
- Volume of new clients acquired and monthly revenue generated.
- Final conversion/closure rate and client retention score.
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