Role Purpose -
Lead Benow's Outbound Inside Sales & Growth function, responsible for driving business growth across the existing
merchant portfolio. The role owns GMV delivery by leading outbound sales initiatives that increase merchant
activation, transaction frequency, product adoption, and overall platform engagement.
Key Responsibilities
Own and deliver GMV targets for the Outbound Inside Sales & Growth function.
Lead the outbound inside sales team to drive merchant activation, transaction growth, and sustained
platform usage.
Define and execute outbound calling strategies to improve business performance across customer cohorts.
Monitor business performance through key input metrics and implement interventions to improve
outcomes.
Drive productivity across the inside sales org through effective target setting, performance management,
coaching, and governance.
Build and lead a high-performing team comprising Manager, Team Leaders, and Inside Sales Executives.
Establish operating rhythms through daily, weekly, and monthly business reviews, ensuring timely execution
against business plans.
Collaborate with Product, Marketing, Operations, Analytics, and Technology teams to execute growth
initiatives and improve customer experience.
Drive process improvements, automation, CRM adoption, and sales excellence initiatives to enhance
operational efficiency.
Use data and insights to identify growth opportunities, optimize campaigns, and improve conversion.
Prepare business reviews, forecasts, and strategic recommendations for leadership.
Key Performance Indicators
GMV Achievement
Active Merchant Base
Merchant Activation Rate
Transaction Growth
Transactions per Active Merchant
Product Adoption
Outbound Calling Productivity
Contact Rate
Conversion Rate
Team Productivity
Forecast Accuracy
Campaign Effectiveness
Desired Profile
15–20 years of experience in Outbound Inside Sales, Business Growth, Sales Operations, or Revenue
Management.
At least 5 years of experience in leadership roles driving strategic initiatives.
Preferred if experience in fintech, payments, banking, telecom, SaaS, or other high-volume B2B businesses.
Strong commercial acumen with the ability to translate business goals into measurable sales outcomes.