Subject Matter Expert - Genesys CC
Orange Business
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- Genesys Cloud CX
- Genesys Engage
- SIP
- VoIP
- REST APIs
- webhooks
- CRM
- CTI
- SSO
- Verint
- Microsoft Teams
About the role
Expert-level hands-on experience with Genesys Cloud CX or Genesys Engage, including architecture, administration, configuration, and production support; advanced SIP/VoIP troubleshooting; strong integration expertise with REST APIs, webhooks, CRM/CTI, SSO, Verint, Microsoft Teams; L3 escalation and problem management; rotational shifts for 24/7 support.
About Orange Business
Network and digital integrator for global enterprises.
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