All India Institute of Occult Science
Website:
occultscience.in
Job details:
We are looking for a Batch Coordinator who will be responsible for the smooth and professional management of student batches from onboarding to course completion.
The role involves coordinating between students, faculty, academic teams, and internal operations to ensure that every batch runs on schedule, students remain engaged, classes happen smoothly, doubts are addressed, and the overall student experience remains excellent.
The ideal candidate should be highly organized, proactive, responsible, and comfortable communicating with students and faculty over WhatsApp, phone calls, and digital platforms.
Key Responsibilities
1. Batch Management
- Manage day-to-day operations of assigned student batches.
- Create and maintain batch schedules, class calendars, and important timelines.
- Ensure students receive timely information regarding classes, assignments, examinations, and other activities.
- Track batch attendance and student participation.
- Monitor batch progress against the planned academic schedule.
- Ensure smooth coordination for online and offline sessions.
2. Student Communication & Support
- Act as the primary point of contact for students in assigned batches.
- Handle student queries related to classes, schedules, recordings, assignments, examinations, and course processes.
- Send timely WhatsApp messages, reminders, announcements, and notifications.
- Follow up with students who are absent, inactive, or falling behind.
- Maintain a professional and supportive relationship with students.
- Escalate unresolved student issues to the appropriate academic or management team.
3. Faculty Coordination
- Coordinate with faculty members regarding class schedules and requirements.
- Confirm faculty availability before scheduled sessions.
- Share batch-related information and student requirements with faculty.
- Ensure faculty receives relevant updates, attendance information, and student queries.
- Coordinate rescheduled, cancelled, or replacement classes whenever required.
- Ensure pending classes and academic commitments are followed up properly.
4. Class & Session Management
- Ensure classes start and end as per schedule.
- Coordinate Zoom/online class links or classroom requirements.
- Verify that students have received the required class access information.
- Coordinate recording availability after live sessions.
- Track missed classes and ensure students are informed about recordings or alternative arrangements.
- Maintain proper records of completed and pending sessions.
The institute currently conducts interactive online classes and provides recordings after live sessions, making timely session coordination an important part of the role.
5. Student Engagement & Retention
- Regularly monitor student engagement within the batch.
- Identify students who are becoming inactive or disengaged.
- Conduct follow-ups with inactive/absent students.
- Encourage students to attend classes and complete assignments.
- Help create a positive learning environment within each batch.
- Collect student feedback and identify recurring concerns.
- Work towards improving student attendance, engagement, course completion, and satisfaction.
6. Academic Operations
- Maintain accurate batch-wise student records.
- Track attendance, class completion, assignments, examinations, and other academic milestones.
- Coordinate examination schedules and related communication.
- Track students eligible for certification after completion of required course criteria.
- Coordinate with the academic team for certificates and completion formalities.
- Maintain proper documentation and MIS for every assigned batch.
The institute offers multiple programs including Astrology, Numerology, Palmistry, Vastu, Graphology, Card Reading, Reiki, and other occult-science courses, so strong batch-wise organization is essential.
Key Performance Indicators (KPIs)
- Batch Attendance Rate: 85%+
- Student Engagement Rate: 80%+
- Class Schedule Adherence: 95%+
- Student Query Resolution: Within 24 hours
- Student Follow-up Completion: 100%
- Recording Upload/Availability Coordination: 100%
- Batch Completion Rate: 90%+
- Student Satisfaction: 4.5/5+
- Dropout/Inactive Student Rate: Minimized
- Pending Academic Issues: Zero unresolved issues beyond defined SLA
- Faculty Coordination Accuracy: 95%+
Candidate ProfileEducation
- Graduate in any discipline.
- Candidates from BBA, B.Com, BA, B.Ed, Management, Education, or related backgrounds preferred.
- Experience in an education institute, EdTech, coaching institute, or training organization will be an advantage.
Experience
- 1–3 years of experience in:
- Batch Coordination
- Academic Operations
- Student Success
- Education Operations
- Customer Success
- Course/Program Coordination
- EdTech Operations
Freshers with excellent communication and organizational skills may also be considered.
Required Skills
- Excellent verbal and written communication.
- Strong follow-up skills.
- Excellent coordination and time-management abilities.
- Comfortable handling multiple batches simultaneously.
- Good WhatsApp and email communication skills.
- Basic knowledge of Excel/Google Sheets.
- Ability to maintain MIS and student records.
- Problem-solving and escalation management.
- Ability to communicate professionally with both students and senior faculty.
- Strong ownership and accountability.
- Comfortable working in a fast-paced education environment.
Preferred Skills
- Experience with CRM or student-management software.
- Experience with Zoom/Google Meet and online learning platforms.
- Experience handling WhatsApp groups and broadcast communication.
- Basic understanding of LMS/EdTech platforms.
- Interest in Astrology, Numerology, Vastu, Palmistry, Tarot, Graphology, Reiki, or other occult sciences will be an advantage, but is not mandatory.
Ideal Candidate
The ideal Batch Coordinator is someone who:
Doesn't just manage a batch — they own the entire student experience.
They should be proactive enough to identify problems before students complain, disciplined enough to follow up consistently, and communicative enough to keep students and faculty aligned at every stage.
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