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About the job About Air India SATS Airport Services Private Limited (AISATS) AISATS is a leading airport services provider in India and a 50:50 joint venture between Air India Limited (a Tata Group Company) and SATS Ltd., one of the world's leading providers of gateway services and airline catering solutions. AISATS delivers a comprehensive range of airport services, including passenger and baggage handling, ramp services, aircraft cleaning, load control, flight operations, and cargo handling services across India. Driven by a commitment to operational excellence, safety, and customer satisfaction, AISATS continues to set industry benchmarks in aviation ground handling services. Role Overview The role is the central owner for design, development, governance and maintenance of centralized learning content across AISATS. The incumbent will ensure all learning content is instructionally effective, digitally engaging, current and compliant with applicable DGCA, IATA, Safety, Security, airline/customer and internal requirements. The role will also drive digital and AI-enabled content development, multilingual learning solutions, content governance, RoR/version control and end-to-end delivery of learning-content projects. Location: Gurugram Department: Learning & Talent Development SPECIFIC RESPONSIBILITIES Own centralized training content across classroom, e-learning, blended learning and performance-support formats. Maintain RoR, version control, review cycles, approval records and centralized content repositories. Ensure regulatory and compliance requirements including DGCA, IATA, Safety, Security and airline/customer standards are accurately embedded in relevant content. Partner with SMEs and functional stakeholders for technical validation and timely content updates. Design and develop e-learning, interactive modules, assessments, videos, posters, infographics, job aids and other digital learning assets. Use tools such as Articulate Storyline/360, Snagit, Canva, Photoshop, SharePoint and AI-enabled authoring tools. Leverage AI tools for faster content creation, translation, voiceovers and localization across multiple Indian languages while ensuring quality and accuracy. Apply instructional design and adult-learning principles to simplify complex technical and operational content. Own content-development projects end-to-end with accountability for timelines, quality, approvals, learner experience and outcomes. Track regulatory, SOP and policy changes and ensure impacted content is updated within defined timelines. Review learner feedback, assessment data and stakeholder inputs to continuously improve content effectiveness. Ensure required software, tools, licenses and content-development capabilities are available with necessary approvals. Continuously evaluate emerging learning technologies and recommend relevant solutions. EDUCATIONAL QUALIFICATIONS Minimum- Bachelor’s degree or higher education. Must have string hands-on capability in:- Articulate Storyline / Articulate 360 AI-enabled content-authoring tools Canva Adobe Photoshop MS Office, particularly PowerPoint SharePoint LMS and digital-learning platforms RELEVANT EXPERIENCE Staff should possess the following experiences: Minimum 4–10 years of experience in L&TD, with at least 2 years in ground handling or aviation Relevant experience should include: Instructional design and digital-content development. Hands-on development of e-learning and multimedia learning assets. Managing multiple content-development projects independently. Working with SMEs to convert technical content into effective learning solutions. Content governance, documentation and version control. Experience in aviation, logistics, transportation or another regulated/safety-critical industry preferred. Exposure to AI-based content development and multilingual learning solutions desirable. PERSONAL CHARACTERISTICS & BEHAVIOURS For a successful role, he/she should have the following traits: Strong ownership and accountability for delivery. High attention to detail and compliance orientation. Creative and learner-centric approach to content design. Strong digital and technology orientation. Ability to simplify complex technical information. Strong project-management and prioritization skills. Comfortable managing multiple stakeholders and deadlines. Ability to constructively challenge SMEs where required for clarity and learner effectiveness. Curious and proactive in adopting new learning technologies. Strong focus on quality, accuracy and continuous improvement.
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